Receptionist - State Farm Agent Team Member

Paul Gnall - State Farm Agent; Brunswick (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Training & development

Job summary

Paul Gnall - State Farm Agent in Brunswick, Ohio is seeking a Receptionist to be the first point of contact for clients. You will provide a welcoming experience, answer phones, and direct inquiries to the right team members.

The ideal candidate should possess excellent communication skills, a professional appearance, and the ability to multitask effectively. This role also requires obtaining property and casualty as well as life and health licenses.

Qualifications

• Excellent communication and customer service skills.
• Professional appearance and positive attitude.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet clients in person and answer phones courteously.
• Assist with general inquiries and route calls appropriately.
• Maintain accurate records of appointments and visitor logs.

Skills

Communication skills

Customer service skills

Attention to detail

Multitasking ability

Education

High school diploma or equivalent

Tools

Office software proficiency

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

As a Receptionist at Paul Gnall’s Insurance Agency, you will be the first point of contact for our clients. You will provide a welcoming, professional experience by answering phones, greeting visitors, and directing inquiries to the appropriate team members. Your role supports the smooth day-to-day operations of the agency by maintaining an organized, efficient front office.

We’re looking for a friendly, customer-focused individual who is empathetic, dependable, and eager to support a growing team.

Responsibilities

• Greet clients in person and answer phones in a courteous, professional manner.
• Assist with general inquiries and route calls and visitors to the appropriate team members.
• Process new policies, renewals, cancellations, and endorsements accurately and efficiently.
• Stay informed about insurance products, company policies, and industry regulations to provide accurate guidance.
• Respond to customer issues and complaints promptly and professionally, escalating more complex matters to management.
• Handle incoming and outgoing emails and assist with basic communication needs.
• Maintain accurate records of appointments, messages, and visitor logs as needed.
• Support daily office operations to ensure a smooth workflow.

Qualifications

• High school diploma or equivalent
• Excellent communication and customer service skills
• Professional appearance and friendly, positive attitude
• Strong attention to detail and ability to multitask
• Proficiency with computers and common office software
• Ability to handle confidential information with discretion
• Previous receptionist or customer service experience preferred
• Must obtain your property and casualty license as well as your life and health license