Receptionist (Specialized) - Piedmont Youth STAR

FCC Behavioral Health; Piedmont (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

FCC Behavioral Health in Piedmont, MO is seeking a Specialized Receptionist to greet clients, schedule appointments, check-in patients, and manage records. You will support the Clinical Manager and Treatment staff to keep the front desk running smoothly.

The role requires a high school diploma or equivalent, strong communication, and basic clerical skills; healthcare tech experience is a plus. You will handle calls, collect fees, and ensure compliance with agency standards.

Qualifications

• High School diploma or equivalent.
• Healthcare/behavioral health experience preferred.
• Healthcare technology experience preferred.
• Ability to perform basic clerical assistant needs.

Responsibilities

• Greet and assist clients and visitors at the front desk.
• Register/check-in patients for scheduled appointments and inform providers when ready.
• Manage and monitor office supplies and budget.
• Conduct Health and Safety drills and inspections as required.
• Communicate vital information to Clinical Manager/Program Director to support agency goals.
• Collect fees from patients for services rendered and prepare deposits.
• Maintain electronic medical records and ensure accuracy of patient information.
• Answer phones, take messages, and return voicemails as needed.

Skills

Clerical tasks

Customer service

Phone etiquette

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Piedmont THRIVE/STAR/BHC, Piedmont, MO, US

3 days ago Requisition ID: 3008

Job Purpose:

The Specialized Receptionist serves clients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. They are responsible for the on-going office operation in coordination with the Clinical Manager and/or Program Director and other support staff and is to ensure support functions are provided to the personnel of the facility.

Qualifications:

• High School diploma or equivalent.
• Psychiatric/Behavioral Health experience preferred.
• Healthcare technology experience preferred.
• Ability to perform basic clerical assistant needs.

Core Job Duties:

• Perform vitals and screenings per provider(s) request.
• Register/check-in patients for scheduled appointments and inform provider(s) when person(s) served are ready.
• Manage and monitor office supplies and budget.
• Manage and conduct Health and Safety drills and inspections.
• Communicate any vital information to Clinical Manager and/or Program Director for the purpose of continuing to pursue the agency’s philosophy and goals.
• Contact person(s) served to remind them of their appointments
• Cross trained in other duties and positions vital to the operations of the facility.
• Retrieve updated person(s) served information and add to electronic medical record (EMR)
• Welcome and greet patients and visitors, in person or on the telephone.
• Ensure all voicemails received are checked and returned as necessary.
• Manage the inactive person served reports weekly
• Collect fees from patients for services rendered and prepare and make deposits.
• Adherence to all applicable evidence-based practice models.
• Orally communicate information effectively and accurately.
• Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
• Abide by program and agency policies and procedures.
• Other job duties and special projects as assigned.