Receptionist - Sleep Medicine - Des Moines

IA_MOCEN01 Catholic Health Initiatives - Iowa Corp; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Trinity Health Corp. is seeking a Clinic Receptionist to greet patients and visitors, manage front desk operations, and support clinic flow.

The role involves scheduling appointments, answering calls, collecting copayments, and entering demographics and insurance data into the EHR. Strong communication and confidentiality are essential.

Qualifications

• High school diploma or equivalent.
• BLS for Healthcare Provider certification within 3 months.
• Mandatory Reporter abuse training within 3 months.
• Ability to read, write, and understand English and communicate effectively.
• Maintain confidentiality of patient information.
• Uphold Trinity Health mission, values, and patient-centered care.

Responsibilities

• Greet patients and manage front desk responsibilities.
• Check-in patients and ensure admitting processes comply with policies.
• Answer and direct phone calls; schedule appointments.
• Obtain accurate patient and insurance information; collect copays and deductibles.
• Scan and file patient materials into the EHR.

Skills

Interpersonal skills

Professional demeanor

Communication

Confidentiality

English reading/writing

Education

High school diploma

Tools

Electronic Health Record (EHR) systems

Job description

Employment Type: Full time Shift: Day Shift Description: Job Title: Clinic Receptionist Job Description Summary: The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours: Full Time 40 hours/week

Job Duties

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies. Answer phone calls and direct them appropriately. Schedule appointments according to office guidelines. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.