Receptionist - PRN

IA_MOQUAD01 Genesis Health System; Moline (IL); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Full benefits package

Growth opportunities

Job summary

Trinity Health Corp. is seeking a part-time Clinic Receptionist to support six clinic locations in the Moline area. The role requires daytime availability Monday through Friday, with PRN coverage as needed, and a friendly, professional presence at the front desk.

Responsibilities include greeting patients, managing check-in, scheduling, handling phones, verifying insurance, and entering demographics and billing information in the EMR. The position emphasizes service quality and confidentiality.

Qualifications

• High school diploma or equivalent.
• BLS for Healthcare Provider within 3 months of hire.
• Mandatory Reporter abuse training within 3 months of hire.
• Ability to read, write and understand English and communicate effectively with patients and colleagues.
• Maintain patient confidentiality.
• Professional presence aligned with Trinity Health values.

Responsibilities

• Greet patients and visitors at the clinic front desk.
• Check-in patients and complete admitting steps.
• Answer and direct phone calls.
• Schedule appointments per office guidelines.
• Collect copays and deductibles; verify insurance information.
• Enter demographics, insurance and other data into the EMR and related systems.

Skills

Interpersonal skills

Communication

Education

High school diploma or equivalent

Tools

EMR (electronic health record)

Job description

Employment Type: Part time Shift: 12 Hour Day Shift

Description: Job Title: Clinic Receptionist

Hours: PRN - Scheduled as needed

Looking for someone who is available during daytime hours Monday through Friday.

Several students primarily cover weekend shifts, so weekday availability is a key need.

Clinic hours are 6:30 AM to 8:00 PM Monday through Friday and 9:00 AM to 5:00 PM on Saturdays and Sundays.

This position will float between six clinic locations.

Job Description Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor.

They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effective with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not‑for‑profit, faith‑based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well‑being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org.