Receptionist - PRN

Trinity Health; United States; Vor Ort; USD 17.000 - 23.000; Teilzeit

Benefits dieser Stelle

Full benefits

Zusammenfassung

Trinity Health is seeking a part-time Clinic Receptionist to greet patients, manage front desk duties, and coordinate scheduling across Maplecrest and related clinics. The role covers days with PRN scheduling and requires strong customer service and confidentiality.

The receptionist will verify insurance, collect payments at the point of service, and accurately enter patient demographics into the EMR system, supporting smooth patient flow and adherence to clinic policies.

Qualifikationen

• High school diploma or equivalent is required.
• Basic Life Support (BLS) for Healthcare Provider certified or obtained within three months of hire.
• Must be able to read, write and understand English and communicate effectively with patients and staff.
• Must maintain confidentiality of patient information.
• Demonstrates honesty, integrity, and compassion reflecting Trinity Health values.

Aufgaben

• Greet patients and visitors and manage front desk responsibilities.
• Check-in patients, initiate admitting processes, and ensure compliance with policies.
• Answer and route phone calls and schedule appointments.
• Collect copays and deductibles; verify insurance eligibility.
• Enter demographics and insurance details in the EMR and related systems; handle time-of-service payments.

Kenntnisse

Interpersonal skills

Customer service

Phone handling

Ausbildung

High school diploma

Jobbeschreibung

Job Title

Clinic Receptionist

Employment Type & Shift

Part time Shift: Day Shift

Hours: PRN (Scheduled As Needed)

Job Description Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment. This PRN role will provide coverage at both Moline Endocrinology and Bettendorf Endocrinology at Maplecrest office as needed.

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Company Culture & Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.