Receptionist - Sleep Medicine - Des Moines

Trinity Health; Iowa; On-site; USD 19,000 - 28,000; Full time

Job summary

Trinity Health MercyOne Health System is seeking a Clinic Receptionist to greet patients and visitors, manage front desk duties, schedule appointments, verify insurance, and collect co-pays. The role emphasizes professionalism, confidentiality, and adherence to mission and values across patient interactions.

The position offers a full-time schedule (40 hours/week) with day shifts, and requires basic education and BLS certification.

Qualifications

• High school diploma or equivalent.
• BLS for Healthcare Provider certified or obtained within three months of hire.
• Ability to read, write and understand English and communicate effectively with patients, visitors and colleagues.
• Maintain a high degree of confidentiality with patient information.
• Demonstrate honesty, integrity and caring while upholding Trinity Health values.

Responsibilities

• Greet and check in patients and manage admitting processes.
• Answer and direct phone calls to appropriate staff.
• Schedule appointments according to clinic guidelines.
• Collect copays and verify patient demographics and insurance information.
• Enter demographics, insurance data, and visit details into the electronic health record.

Skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Job Title:

Clinic Receptionist

Job Description Summary:

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time

40 hours/week

Job Duties:

• Knows, understands, incorporates,anddemonstratestheTrinity Health Mission, Vision, and Values in behaviors, practices, anddecisions.
• Performspatientcheck-in at the time of visit and completesallstepsnecessaryto ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatientand insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

• High school diploma orequivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintainahigh degree of confidentiality when dealing with patient information.
• Mustpossessapersonal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System’scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.