Receptionist/Scheduler, Sleep Center

Stamford Health Medical Group; Stamford (CT); Hybrid; USD 32,000 - 50,000; Full time

Job summary

Stamford Health Medical Group is seeking a Receptionist/Scheduler to provide frontline reception and administrative support at our Stamford, CT location. This full-time role runs Monday–Friday, 8:30am–4:30pm, with duties including greeting patients, collecting demographics and co-pay, scheduling appointments, and triaging calls.

Ideal candidates have 1–3 years in front-office or customer service, strong communication skills, and proficiency with MS Office and hospital systems.

Qualifications

• High School Diploma or equivalent required.
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Responsibilities

• Greet and direct visitors/patients courteously and professionally.
• random extra

Skills

Interpersonal skills

Organizational skills

Verbal & written English

Attention to detail

Professionalism

Teamwork

Independent work

Education

High School diploma or equivalent

Tools

MS Office

Hospital information system

Telephone system

Copy/ fax machines

Job description

The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice. This is a Monday-Friday position, 8:30am-4:30pm.

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:

• Greets and directs visitors/patients courteously and professionally.
• Obtains, verifies and/or updates patient demographic information.
• Collects co-pay and copy of the patient’s insurance identification card.
• Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services.Schedules appointments and records and forwards messages as required.
• Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
• Maintains strong current knowledge of policies and operating procedures.
• Initiates calls as requested by Physician, Office Manager or other professional staff.
• Responsible for opening/closing office duties as needed.
• Photocopying, faxing, and distributing documents as required and in a timely manner.
• Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
• Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
• Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.
• Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
• Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
• Completes required continuous training and education, including department specific requirements.
• Complies with departmental organizational policies and procedures and adheres to external agency requirements.
• Performs other duties as assigned by Clinical Manager.

QUALIFICATIONS/REQUIREMENTS:

• High School Diploma or equivalent required
• 1-3 years of related front office or customer service experience preferred.
• Demonstrated strong interpersonal, organizational skills.
• Effective communication skills, both verbal and written English proficiency required
• Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
• Computer skills required (MS Office Word and Excel).
• Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).
• Ability to handle sensitive and confidential information.
• Ability to perform complex administrative tasks.
• Ability to work under pressure in a fast-paced and at times hectic environment.
• Careful attention to detail.
• Ability to work both in a team and independently.
• Ability to demonstrate professionalism.

Job Info

• Job Identification 6325
• Job Category 021 - Clerical-Schedulers
• Job Schedule Full time
• Job Shift Day
• Locations 1 Hospital Plaza, Stamford, CT, 06904, US