Receptionist/Scheduler

Stamford Health Medical Group; Stamford, Northern (CT, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Stamford Health Medical Group is seeking a Customer Service/Front Office individual in Stamford, CT to warmly greet patients, collect demographics, and manage urgent scheduling and communications. You will support daily office operations, handle confidential information, and coordinate with physicians and staff to ensure smooth patient flow.

The role requires 1–3 years of front office or customer service experience, strong English communication, and proficiency with MS Office.

Qualifications

• High School Diploma or equivalent with 1–3 years front office experience.
• Strong interpersonal and organizational skills.
• Excellent verbal and written English communication.
• Ability to work independently with minimal supervision.
• Proficient in MS Office (Word and Excel).
• Experience with hospital computer systems and office equipment.
• Ability to handle confidential information.
• Ability to work under pressure in a fast-paced environment.
• Attention to detail; teamwork and professionalism.

Responsibilities

• Greet and direct visitors and patients courteously.
• Obtain, verify and update patient demographic information.
• Collect co-pays and copies of insurance cards.
• Answer and screen calls; triage and schedule appointments.
• Respond to routine information requests within scope of knowledge.
• Maintain knowledge of policies and procedures.
• Open/close office duties as needed.
• Manage mail, documents, and supply organization.
• Support staff and coordinate messages as required.

Skills

Customer service

Interpersonal skills

Organizational skills

English communication

Independent worker

Team player

Attention to detail

Professionalism

Education

High School Diploma or equivalent

Tools

MS Office (Word + Excel)

Hospital computer system

Telephone system

Copy machine

Fax machine

Document management

Job description

Stamford, CT, United States

Job Description

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:

• Greets and directs visitors/patients courteously and professionally.
• Obtains, verifies and/or updates patient demographic information.
• Collects co-pay and copy of the patient’s insurance identification card.
• Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.
• Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
• Maintains strong current knowledge of policies and operating procedures.
• Initiates calls as requested by Physician, Office Manager or other professional staff.
• Responsible for opening/closing office duties as needed.
• Photocopying, faxing, and distributing documents as required and in a timely manner.
• Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
• Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
• Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.

Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.

Performs other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

High School Diploma or equivalent required with 1-3 years of related front office or customer service experience preferred.

Demonstrated strong interpersonal, organizational skills.

Effective communication skills, both verbal and written English proficiency required

Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.

Computer skills required (MS Office Word and Excel).

Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).

Ability to handle sensitive and confidential information.

Ability to perform complex administrative tasks.

Ability to work under pressure in a fast-paced and at times hectic environment.

Careful attention to detail.

Ability to work both in a team and independently.

Ability to demonstrate professionalism.

At Stamford Health, we believe that every patient deserves compassionate, personalized, person centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with.

About Us

About Stamford Health

Stamford Health is a non-profit independent health care system with more than 3,800 employees committed to caring for the community through a wide range of high-quality health and wellness services. Patients and their families receive expert, compassionate care through the system’s 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 40 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation.

Stamford Health is known for its expert, person-centered care through its many recognitions and partnerships. U.S. News & World Report has recognized Stamford Hospital as a High-Performing Hospital. The Centers for Medicare and Medicaid Services (CMS) rated Stamford Hospital as a five-star hospital for Overall Quality and The Leapfrog Group awarded Stamford Hospital an A for patient safety . The American Nurses Credentialing Center has granted Stamford Hospital Magnet Status, which recognizes superior patient care with the highest level of safety, quality, and patient satisfaction. Stamford Health is Planetree Gold-Certified for Excellence in Person-Centered Care and is a Certified TM Great Place to Work.

Stamford Health is a major teaching affiliate of the Columbia University Vagelos College of Physicians and Surgeons and has recently expanded its relationship with Columbia to offer treatment and expertise from Columbia University Irving Medical Center’s nationally recognized heart surgeons. Stamford Health and Hospital for Special Surgery (HSS) have created a premier center for specialty orthopedic care right in Stamford, Connecticut. Additionally, in 2020 Stamford Health’s Carl & Dorothy Bennett Cancer Center entered into an expanded collaboration with Dana-Farber Brigham Cancer Center.

Stamford Health offers an extremely competitive salary with generous shift differentials where appropriate.

Our Total Rewards Program is ranked as one of the highest satisfiers based on our employee engagement surveys.

With over 100 transfers and promotions each year for the past 5 years, Stamford Health is a place for you to grow and develop your career. Many departments from Nursing to Information Systems and Rehabilitation have Career Ladder programs that foster career development.

Whether employees choose to live in the greater Stamford, CT area or commute from New York or Fairfield, we offer free convenient parking and free transportation from the Stamford train stations.

Our collaborative with Hospital for Special Surgery, and the Dana Farber Brigham and Women's Cancer Care Collaborative, connect us directly with world class expertise, research, resources and technology to put us at the forefront of patient care.

We have a robust Professional Development and Organization Development program that provides both clinical and non-clinical staff with the opportunity to develop and grow professionally.

For organizational leaders, we offer a comprehensive New Manager Orientation four times per year. Our program designed specifically for Stamford Health will help prepare today's and tomorrow's leaders for success with an innovative curriculum based on best practices. It will also enhance the skills of our leaders that bring their fresh leadership perspective from other organizations.

Job Info

• Job Identification 5370
• Job Category 021 - Clerical-Schedulers
• Job Schedule Full time
• Job Shift Day
• Locations 1 Hospital Plaza, Stamford, CT, 06904, US