Referral Coordinator/Receptionist - Infectious Disease Stamford

Stamford Health; Stamford (CT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Health insurance on day one

Wellness programs

Paid Time Off accruals

403b pension plan

Tuition reimbursement

Free on-site parking

Childcare partnership

Job summary

Stamford Health seeks a Receptionist/Scheduler to provide full reception and administrative support to the Infectious Disease practice and to assist with referrals.

Schedule: Fully onsite in Stamford, Monday–Friday, 8:30 am–5:00 pm or 8:00 am–4:30 pm. Competitive salary and comprehensive benefits are offered.

Qualifications

• High School Diploma or equivalent; minimum of three years of related front office experience preferred in a healthcare setting.
• Demonstrated strong interpersonal, organizational skills.
• Effective communication skills, both verbal and written English proficiency required.
• Ability to function independently with minimal supervision within scope of knowledge and authority.
• Computer skills required (MS Office Word and Excel).
• Solid phone/customer service skills.
• Knowledge of office equipment operation (EMR, telephone system, fax machine, copy machine, etc.).
• Ability to handle sensitive and confidential information.
• Ability to perform complex administrative tasks.

Responsibilities

• Greets and directs visitors/patients courteously and professionally.
• Obtains, verifies and/or updates patient demographic information.
• Collects co-pay and copy of the patient’s insurance identification card.
• Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services.
• Schedules appointments and records and forwards messages as required.
• Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
• Maintains strong current knowledge of policies and operating procedures.
• Initiates calls as requested by Physician, Office Manager or other professional staff.
• Responsible for opening/closing office duties as needed.
• Photocopying, faxing, and distributing documents as required and in a timely manner.
• Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
• Maintenance of copy machines and arranging repairs when required.
• Management of incoming/outgoing departmental mail; dating, sorting, distributing and generating responses as appropriate.
• Maintains ongoing tracking and appropriate documentation of referrals in
• Ensures complete and accurate registration, including patient demographic and current insurance information.
• Assembles information concerning patient’s clinical background and referral needs.
• Where necessary, conducts pre-authorizations for referrals.
• Reviews details and expectations regarding referral with patients.
• Schedules referral visits in a timely manner and informs patient of scheduled appointments
• Ensures that referrals are addressed in a timely manner and conducts appropriate follow-up on all open referrals.
• Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.

Skills

Interpersonal skills

Organizational skills

Verbal communication

Written English

Customer service

MS Office

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

EMR system

Phone system

Copy / fax machines

Job description

Job Description

The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice & support the referral process in the Infectious Disease practice.

The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice & support the referral process in the Infectious Disease practice.

Schedule: Fully onsite in Stamford. Monday - Friday 8:30 am - 5:00 pm/8:00 am - 4:30 pm

As a New Certified Great Place To Work Organization, Stamford Health Understands What It Takes To Attract Talent To Improve Our Workforce And Support Our Mission, To That End We Offer

• Competitive salary
• Comprehensive, low-cost health insurance plans available day one
• Wellness programs
• Paid Time Off accruals
• Tax deferred annuity and (403b) pension plan
• Tuition reimbursement
• Free on-site parking and train station shuttle
• Childcare partnership with Children’s Learning Center

Major Accountabilities / Critical Responsibilities

• Greets and directs visitors/patients courteously and professionally.
• Obtains, verifies and/or updates patient demographic information.
• Collects co-pay and copy of the patient’s insurance identification card.
• Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.
• Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
• Maintains strong current knowledge of policies and operating procedures.
• Initiates calls as requested by Physician, Office Manager or other professional staff.
• Responsible for opening/closing office duties as needed.
• Photocopying, faxing, and distributing documents as required and in a timely manner.
• Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
• Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
• Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.
• Maintains ongoing tracking and appropriate documentation of referrals in
• Ensures complete and accurate registration, including patient demographic and current insurance information.
• Assembles information concerning patient's clinical background and referral needs.
• Where necessary, conducts pre-authorizations for referrals.
• Reviews details and expectations regarding referral with patients.
• Schedules referral visits in a timely manner and informs patient of scheduled appointments
• Ensures that referrals are addressed in a timely manner and conducts appropriate follow-up on all open referrals.
• Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
• Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
• Completes required continuous training and education, including department specific requirements.
• Complies with departmental organizational policies and procedures and adheres to external agency requirements.
• Performs other duties as assigned.

Qualifications/Requirements

• High School Diploma or equivalent required with a minimum of three years of related front office experience preferred in a healthcare setting
• Demonstrated strong interpersonal, organizational skills.
• Effective communication skills, both verbal and written English proficiency required
• Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
• Computer skills required (MS Office Word and Excel).
• Solid phone/customer service skills.
• Knowledge of office equipment operation ( EMR, telephone system, fax machine, copy machine, etc.).
• Ability to handle sensitive and confidential information.
• Ability to perform complex administrative tasks.