Receptionist/PT 30 hrs/Onsite Manchester

Triangle Credit Union; Manchester (NH); On-site; USD 2,066,400 - 3,030,720; Full time

Job summary

Triangle Credit Union is seeking a Receptionist to be the first point of contact for members and the public. The role includes answering calls, welcoming visitors, and handling account information inquiries in a courteous, efficient manner.

Responsibilities also cover clerical tasks like filing, mail sorting, appointment scheduling, and operating office equipment. Bilingual Spanish is a plus; HS diploma or GED required.

Qualifications

• HS diploma or GED required.
• Superior customer service and clear communication.
• Ability to multi-task and handle tasks with accuracy.
• Experience in face-to-face or phone-based customer service preferred.
• Bilingual Spanish helpful.

Responsibilities

• Answer incoming calls and forward them to the appropriate parties.
• Welcome members and the public.
• Respond to members’ requests for information about their accounts and Triangle products/services.
• File, sort incoming mail, book appointments and operate office equipment.

Skills

Customer service

Phone skills

Multi-tasking

Attention to detail

Teamwork

Bilingual Spanish

Education

HS diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

This position has a set schedule every week: Monday, Tuesday, Thursday, & Friday 9:00am - 5:00pm.

The role of Receptionist is the initial point of contact for credit union members and the public. The successful candidate will:

• Answer incoming calls and forward them to the appropriate parties.
• Welcome members and the public.
• Respond to members’ requests for information about their accounts in a timely manner and answer questions about Triangle products and services.
• In this busy office, the duties also include filing, sorting incoming mail, booking appointments and operating office equipment such as fax machine and postage meter.
• Promote products and services to meet or exceed branch and company objectives; cross‑selling products and services.

Qualifications

Education

• HS diploma or GED

Skills

• Superior customer service skills, providing friendly, professional, personalized service to all members, using Service Strategies.
• Excellent phone and communication skills.
• Ability to multi‑task, with strong attention to detail.
• Ability to stay focused on the job, work efficiently under tight deadlines.
• Handling member account transactions with accuracy and a sense of urgency.
• Work collaboratively with all internal members to resolve all member inquiries in a timely and efficient manner.
• Bilingual – Spanish a plus.

Experience

• Previous receptionist experience is preferred.

Physical Requirements

• Ability to stand for long periods of time.
• Ability to lift 10 pounds.
• Bending, twisting, squatting, reaching.

Triangle Credit Union is proud to be an affirmative action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at 603-889-2470 for other options to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities