Receptionist (PT)

Mission Pet Health; Windsor (CO); On-site; USD 21,000 - 25,000; Full time

Job summary

Valley View Animal Hospital in Windsor, CO is seeking a friendly receptionist to serve as the Director of First Impressions. You will manage a multi-line phone system, greet clients, and ensure accurate medical records while supporting appointment scheduling and payments.

You will educate clients on preventive care and hospital services, embody compassion, and help maintain a positive, team-focused environment with a work-life balanced schedule. Weekend availability required.

Qualifications

• Strong customer service mindset with a friendly, professional demeanor.
• Excellent communication skills for client interactions and team coordination.
• Organizational skills to manage schedules, records, and payments.
• Ability to multitask in a fast-paced veterinary front desk environment.
• Willingness to work weekends/holidays as needed and learn our software.

Responsibilities

• Be the Director of First Impressions by managing a multi-line phone system and greeting clients.
• Maintain accurate medical records, schedule appointments, and handle payments.
• Educate clients on preventative care and hospital services to support pets' health.
• Provide a compassionate, empathetic presence to clients and their pets.

Skills

Customer service

Communication

Organizational skills

Teamwork

Weekend availability

Veterinary software

Tools

Vet software

Job description

Come join our dynamic team at Valley View Animal Hospital in Windsor, CO! Our team works together to provide accessible and high-quality care to our patients. We are well staffed and always re-evaluating our staffing needs as we continue to grow. We currently have an amazing team of receptionists, RVTs and experienced veterinary assistants to help support our DVMs. A welcoming and positive culture is of utmost importance to our leadership team, and we work hard to maintain work/life balance while still helping as many pets as we can. Valley View Animal Hospital offers comprehensive small animal medical services across a wide schedule, including Urgent Care available Monday through Saturday from noon to 10 PM. We are a well-equipped hospital, with the tools to provide excellent care. We have in-house laboratory machines (CBC, Chemistry, Sedivue, InvueDx, aPTT/PTT), an electrosurgery unit, as well as a well-stocked pharmacy both in clinic and online through VetCove. We have digital radiography and all of our radiographs are sent out for review. We also work with local radiologists for in-clinic diagnostic ultrasounds and have our own ultrasound unit for cystocentesis and FAST scans. Our dedication to superior patient care has earned the community's trust, reflected in our excellent 4.7-star Google rating. If you are looking for an opportunity to provide high-quality medicine alongside highly committed teammates, this is where you will do your best work. Located in Windsor, CO, our hospital is situated within a vibrant and growing northern Colorado community. Windsor offers a welcoming environment where you can establish deep connections with clients and their pets while enjoying the benefits of life in northern Colorado. You will find that the surrounding area provides an excellent quality of life, allowing you to easily maintain work-life balance while pursuing a fulfilling and rewarding career in veterinary medicine.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The pay range for this position is $15-$18 per hour based on experience.