RECEPTIONIST PRN

Cooper University Health Care; New Jersey; On-site; USD 32,000 - 42,000; Full time

Job summary

Cooper Norcross Health is seeking a Scheduling/Customer Service Associate to manage appointment scheduling, verify insurance eligibility, and explain financial requirements to patients. You will handle high-volume calls with professionalism, ensuring accurate data entry and timely processing of requests.

The role requires familiarity with medical insurance terminology, scheduling software, and general office procedures.

Qualifications

• Knowledge of medical insurance terminology.
• Computer skills for scheduling and familiarity with general office procedures and equipment.
• Able to arrange appointments for care and provide exceptional customer service.

Responsibilities

• Verifying insurance eligibility and ensuring that insurance requirements are met prior to delivery of service.
• Explains financial requirements to the patients or responsible parties including authorization process and deductibles.
• Accurately processes all requests and documents appropriate information within a time-sensitive environment.
• Ability to deal with the public with professionalism and compassion in stressful situations and calm irate callers and patients by directing calls.
• Ability to hear inquiries from patients, physicians, clients or staff, answer phone and speak with patients.

Skills

Scheduling

Customer service

Phone handling

Education

High School Diploma

Tools

Scheduling software

Office equipment

Job description

About us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

• Knowledge of medical insurance terminology, computer skills for scheduling and familiarity of general officeprocedures and equipment, arranging appointments for care, providing exceptional customer service


• Verifying insurance eligibility and ensuring that insurance requirements are met prior to delivery of service


• Explains financial requirements to the patients or responsible parties including authorization process and deductibles


• Accurately processes all requests and documents appropriate information within a time-sensitive environment


• Ability to deal with the public with professionalism and compassion in stressful situations and prevent, calm, or defuse irate callers and patients by working with them to identify concerns and properly directs calls


• Ability to hear inquiries from patients, physicians, clients or staff,answer phone and speak with patients

Experience Required

• Experience in Diagnostic Imaging Scheduling.


• Previous data entry or typing experience and knowledge of basic office equipment required. Computer experience required.

Education Requirements

High School Diploma or equivalent.