Patient Services Rep (PER DIEM)

Cooper University Health Care; Woodbury (NJ); On-site; USD 25,000 - 40,000; Full time

Job summary

Cooper Norcross Health is seeking a patient registration professional to greet patients using AIDET and provide exceptional service at the front desk. The role handles full registration, demographics, insurance verification, and scheduling across the healthcare continuum, including patient outreach via MyChart and calls.

Requires standing/walking up to 2–8 hours per shift, with strong organizational and communication skills in a fast-paced medical environment.

Qualifications

• Minimum one year of registration or billing experience in a medical facility.
• Excellent written and verbal communication skills.
• Strong organizational skills and teamwork.

Responsibilities

• Greet patients and guests using AIDET, providing an individualized excellent patient service experience.
• Perform full registration, update demographics, verify insurance information, and obtain signatures.
• Make appointments and follow-ups across the healthcare continuum (physician visits, imaging, labs).
• Collect co-pays and reconcile cash drawer daily.
• Carry out non-clinical admin duties and maintain medical records and reports.
• Respect patient rights and adhere to regulatory standards and organizational mission.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Epic

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.

Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.

Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.

Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.

Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).

Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.

Fulfills organizational responsibilities as assigned including respecting/promoting patient rights, responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.

Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume.

Other duties as assigned by the manager.

Experience Required

Minimum one year of recent registration or billing experience working in a medical facility preferred.

Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.

Epic experience preferred.

Excellent organizational, written/verbal communication and teamwork skills.

Demonstrated performance of excellent customer service skills.

Education Requirements

High School Diploma or equivalent required.

Special Requirements

Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.

Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.

Salary Min ($)

USD $18.00

Salary Max ($)

USD $29.00