Receptionist - PRN

Trinity Health; Moline (IL); On-site; USD 21,000 - 28,000; Part time

Job summary

Trinity Health seeks a Clinic Receptionist to welcome patients and visitors, manage front desk duties, and coordinate appointment flow at the Moline and Bettendorf endocrinology clinics. The role requires clear English communication, confidentiality, and professional demeanor.

The position supports insurance verification, collection of time of service payments, and accurate data entry into the electronic health record. PRN coverage is as needed.

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certified or obtained within three months of hire.
• Mandatory Reporter abuse training within three months of hire.
• Ability to read, write and understand English and communicate effectively.
• Maintain confidentiality of patient information.
• Demonstrate honesty, integrity and caring aligned with Trinity Health values.

Responsibilities

• Greet patients and visitors and manage front desk operations.
• Check-in patients and ensure admitting procedures are efficient and compliant.
• Handle phone calls and direct to appropriate contacts.
• Schedule appointments per office guidelines.
• Collect copays and update patient demographics and insurance information.
• Scan and file patient documents into the electronic health record.

Skills

Customer service

Communication skills

Phone etiquette

Attention to detail

Education

High school diploma or equivalent

Tools

EHR software

Job description

Employment Type

Part time Shift

Day Shift

Description

Clinic Receptionist

Job Title

Clinic Receptionist

Job Description Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

PRN (Scheduled As Needed)

This PRN role will provide coverage at both Moline Endocrinology and Bettendorf Endocrinology at Maplecrest office as needed.

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.