Receptionist - Endocrinology - Maplecrest Plaza

MercyOne; Pleasant Valley Township (IA); Sur place; USD 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Full benefits package

Résumé du poste

MercyOne Medical Group is seeking a Clinic Receptionist to greet patients, manage front desk operations, and support smooth patient flow. The role requires accurate data entry into the EHR, handling phone calls, and collecting time-of-service payments as needed.

Daily duties include appointment scheduling, insurance verification, and maintaining professional interactions with patients and visitors while upholding MercyOne’s mission and values.

Qualifications

• High school diploma or equivalent required.
• Experience with patient check-in and front-desk procedures is preferred.
• Strong communication skills and ability to handle sensitive information with confidentiality.

Responsabilités

• Greet patients and visitors at the clinic front desk.
• Manage patient flow and schedule appointments.
• Handle phone calls and direct inquiries appropriately.
• Verify insurance eligibility and collect copays/deductibles as applicable.
• Enter patient demographics and insurance information into the Electronic Health Record.

Connaissances

Customer service

Front desk

Phone etiquette

Data entry

Medical office

Formation

High school diploma or equivalent

Outils

EHR software

Description du poste

Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Employment Type

Full time

Shift

Day Shift

Description

Job Title

Clinic Receptionist

Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

Full Time

36 Hours/Week

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.


• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.


• Answer phone calls and direct them appropriately.


• Schedule appointments according to office guidelines.


• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.


• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.


• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.


• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.


• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.


• Must maintain a high degree of confidentiality when dealing with patient information.


• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.