Receptionist - PRN

MercyOne; Davenport (IA); On-site; USD 17,000 - 25,000; Part time

Job summary

MercyOne is seeking a Clinic Receptionist for a PRN, part-time front desk role at Davenport, IA. The reception duties include greeting patients, managing appointments, handling calls, verifying insurance, and recording demographics in the electronic health record.

The position requires professionalism, confidentiality, and strong customer service in a healthcare setting. Responsibilities also include collecting copays, assisting with billing, and floating among MercyOne clinic locations, with

Qualifications

• Strong interpersonal and communication abilities required.
• Demonstrated customer service experience in a healthcare setting preferred.
• Ability to manage front desk tasks and patient flow effectively.

Responsibilities

• Greet patients and visitors at the front desk.
• Check in patients and verify demographics and insurance details.
• Schedule appointments and answer phone inquiries.
• Collect copays and ensure accurate billing at point of service.
• Enter data into the electronic health record and related systems.

Skills

Interpersonal skills

Customer service

Communication skills

English proficiency

Education

High school diploma or equivalent

BLS certification or within 3 months

Mandatory Reporter training within 3 months

Job description

Job Title

Clinic Receptionist

Summary

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

PRN- Scheduled as needed

Employment Type

Part time

Shift

12 Hour Day Shift

Description

Job Title

Clinic Receptionist

Summary

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

PRN- Scheduled as needed

Additional Position Information

This PRN Front Office role is best suited for candidates with flexible availability and no conflicting primary employment commitments. The greatest staffing need is on Mondays and Fridays, with occasional weekday shifts as needed. Team members will be expected to float between all five clinic locations and work 12-hour shifts. Flexibility and reliable availability are essential for success in this role.

PRN Front Office position supporting all Convenient Care Clinic locations, including Eldridge, Davenport HealthPlex, Moline HealthPlex, Northwest 53rd Street, and Bettendorf.

Clinic hours are:

• Monday through Friday: 6:30 AM to 8:00 PM
• Saturday and Sunday: 9:00 AM to 5:00 PM

Shift lengths vary based on staffing needs and may be 4, 8, or 12 hours in duration.

Job Duties

• Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performspatient check-in at the time of visit and completes allstepsnecessary to ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintaina high degree of confidentiality when dealing with patient information.
• Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

VisitMercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System’scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.