Receptionist - Specialty Care - Full Time

Trinity Health; Mason City (IA); On-site; USD 18,000 - 25,000; Full time

Job summary

Trinity Health in Mason City, IA seeks a Clinic Receptionist to greet patients, manage front desk duties, and support efficient check-in and appointment scheduling in a fast-paced clinic environment. The role requires strong interpersonal and communication skills, basic insurance and billing awareness, and the ability to maintain confidentiality while handling sensitive patient information.

This full-time position follows a day-shift pattern with standard clinic hours and involves data entry

Qualifications

• Proven ability to greet patients and visitors warmly and professionally.
• Capable of handling phone calls and directing inquiries.
• Maintain patient confidentiality and follow clinic policies.

Responsibilities

• Greet patients and visitors at the front desk.
• Manage front desk operations including check-in and appointment scheduling.
• Verify insurance eligibility and collect copays/deductibles at time of service.
• Enter demographics, insurance, and relevant data into the EMR and related systems.
• Respond to phone inquiries and route to appropriate staff.

Skills

Interpersonal skills

Communication

Customer service

Confidentiality

Education

High school diploma or equivalent

Job description

Employment Type: Full time

Shift: Day Shift

Job Title

Clinic Receptionist

Summary

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

Full Time

Monday–Friday

Scheduled between 7:00 AM and 5:00 PM, with rotating shifts of 7:00–3:30, 7:30–4:00, 8:00–4:30, and 8:30–5:00.

Job Duties

• Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performspatient check-in at the time of visit and completes allstepsnecessary to ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintaina high degree of confidentiality when dealing with patient information.
• Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

VisitMercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System’scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.