Receptionist - PRN

IHA; Davenport (IA); On-site; USD 21,000 - 28,000; Part time

Job summary

MercyOne Health System in Iowa seeks a Clinic Receptionist to greet patients, manage front desk duties, and sustain smooth patient flow across five clinic locations. The role involves scheduling, phone handling, and entering demographics and insurance data into the EHR, with time-of-service payments collected at appointment.

The PRN position requires flexibility, with 12-hour shifts and staffing needs peaking on Mondays and Fridays.

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certified or obtained within three months.
• Must read/write English and communicate with patients and staff.
• Confidential handling of patient information.
• Integrity, honesty and compassionate patient care in daily duties.

Responsibilities

• Check-in patients and ensure efficient admitting process.
• Answer and direct phone calls.
• Schedule appointments per office guidelines.
• Obtain patient and insurance information, collect copays and deductibles.
• Scan/attach documents into the EHR and related systems.

Skills

Front desk

Scheduling

Phone etiquette

Insurance verification

EHR data entry

Patient communication

Education

High school diploma

BLS certification

Mandatory Reporter training

Tools

Electronic Health Records (EHR)

Job description

Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Employment Type

Part time

Shift

12 Hour Day Shift

Description

Clinic Receptionist

Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

PRN- Scheduled as needed

Additional Position Information

This PRN Front Office role is best suited for candidates with flexible availability and no conflicting primary employment commitments. The greatest staffing need is on Mondays and Fridays, with occasional weekday shifts as needed. Team members will be expected to float between all five clinic locations and work 12-hour shifts. Flexibility and reliable availability are essential for success in this role.

PRN Front Office position supporting all Convenient Care Clinic locations, including Eldridge, Davenport HealthPlex, Moline HealthPlex, Northwest 53rd Street, and Bettendorf.

Clinic Hours Are

• Monday through Friday: 6:30 AM to 8:00 PM
• Saturday and Sunday: 9:00 AM to 5:00 PM

Shift lengths vary based on staffing needs and may be 4, 8, or 12 hours in duration.

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.