Receptionist - Float - Full Time

IHA; Davenport (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne Health System in Davenport, IA seeks a Clinic Receptionist to greet patients and visitors with a professional demeanor. You will manage front desk duties, maintain patient flow, schedule appointments, handle calls, validate insurance, and enter demographics and insurance data into the electronic health record.

This full‑time 32‑hour weekly role requires a high school diploma, basic life support, and strong confidentiality.

Qualifications

• High school diploma or equivalent required.
• BLS certification within three months of hire.
• Mandatory Reporter abuse training within three months of hire.
• Must read/write and understand English; communicate with patients and colleagues.

Responsibilities

• Greet and welcome patients and visitors with a professional demeanor.
• Perform front desk duties; manage patient flow and admitting process.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information; collect copays and deductibles.
• Enter demographics and insurance info into the electronic medical record.

Skills

Interpersonal skills

Communication

Phone handling

Scheduling

Insurance validation

EMR data entry

Education

High school diploma

Tools

EHR software

Billing software

Job description

Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Employment Type

Full time

Shift

12 Hour Day Shift

Description

Job Title: Clinic Receptionist

Summary The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

Full Time

32 hours/week

Floating to all Convenient Care clinics: Davenport, NW 53rd, Moline, Eldridge, & Woodlands. Every third weekend 9am-5pm.

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.