Receptionist, Player Services

Ballers; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Employee discounts on services

Opportunities to engage with sports events

Fun work environment

Employee discounts

Job summary

A leading sports venue is seeking a Receptionist for Player Services to ensure a smooth guest experience. Your key responsibilities include welcoming guests, managing reservations, handling customer inquiries, and assisting with equipment rentals. Ideal candidates possess strong communication skills, a positive attitude, and experience in customer service. This role offers a competitive wage and the opportunity to work in an exciting, sports-centered environment.

Qualifications

• Proven experience in a reception or customer service role.
• Physical stamina to stand for extended periods.
• Professional presence and positive attitude.
• Ability to stay calm under pressure and be welcoming.
• Proficiency with computer software programs.
• Bonus: food & beverage service experience.

Responsibilities

• Greet and welcome guests with a warm smile.
• Check in players and manage court bookings.
• Answer phone calls and respond to emails promptly.
• Assist in various administrative duties as needed.
• Handle front desk communications and retail transactions.
• Support events and coordinate with other departments.

Skills

Excellent communication skills

Strong organizational skills

Ability to stay calm under pressure

Customer service experience

Professional presence

Physical stamina

Food & beverage bonus

Education

High school diploma or equivalent

Tools

Computer software proficiency

Point-of-sale systems

Job description

Position: Receptionist, Player Services

Location: Ballers Philadelphia, 1325 North Beach Street, Philadelphia PA 19125

Reports to: Director of Operations

Employment Type: Part Time or Full Time

About Ballers

Ballers is the ultimate sports venue where passion for the game meets community spirit. We're a hub for all things racquet sports, golf, and turf field, featuring state-of-the-art facilities that host members and guests with a passion for pickleball, padel, squash, golf, and field sports. At Ballers, it’s not just about playing the game; it’s about living it.

Who We’re Looking For

• Is bursting with energy and enthusiasm.
• Has a friendly, outgoing personality that makes every guest feel like an MVP.
• Is a team player whose ready to assist in all areas of our operation.
• Thrives in a fast-paced environment and can handle the ball under pressure, ensuring every swing (or task!) is a hat trick.
• Has an unshakeable positive attitude and a professional appearance.

Job Description

As the frontline “face” of Ballers, you will be essential in setting the vibe and making sure all interactions are as smooth as a perfect game plan.

Here’s what your day-to-day will look like

• Greeting and welcoming guests, you’ll welcome everyone into the venue with a warm smile and ensure they’re assisted promptly.
• Check in players using our reservation platform, confirm all players are registered and have provided payment.
• Assist with rental equipment as needed.
• Be ready to answer questions about our facilities, events, and services, and guide our guests on where they need to go.
• Manage bookings for our courts and player spaces, helping guests schedule reservations and other services.
• Assist with dining seating and reservations.
• Serve as the goto person for internal and external communications at the front desk.
• Assist guests with purchasing items from the club's retail store, process transactions accurately using the point‑of‑sale system, keep the retail area clean, organized, and well‑stocked.
• Keep the player common areas tidy and stocked with all the necessary materials.
• Answer phone calls and respond to emails in a timely manner, perform general administrative duties, assist with special events and functions as needed.
• Work closely with all departments to assist in various tasks and ensure seamless operations.

Skills & Qualifications

• High school diploma or equivalent.
• Proven experience in a reception, front desk role or customer service position.
• Excellent communication and organizational skills.
• Proficiency in using computer software programs.
• Capable of staying calm and efficient under pressure.
• Physical stamina & professional presence: ability to remain standing, alert, and welcoming for extended periods to ensure a warm, immediate reception for every guest.
• Bonus: food & beverage experience as server, host/hostess, barista, bartender.

What We Offer

• A competitive wage
• An exciting and fun work environment filled with passionate coworkers.
• Opportunities to engage with sports events and personalities.
• Employee discounts and perks on venue services.