Receptionist - Pediatrics - PRN

Trinity Health; Johnston (IA); On-site; USD 17,000 - 25,000; Part time

Job summary

MercyOneHealth System in Johnston, IA seeks a part-time Receptionist to greet patients and manage front desk duties at the clinic, ensuring smooth patient flow and professional service.

The role includes verifying insurance, collecting copays and deductibles, scheduling appointments, and entering demographics into the EMR while upholding the organization’s mission and values.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training within three (3) months of hire.
• Must read, write and understand English and communicate effectively with patients and colleagues.
• Must maintain confidentiality of patient information.
• Must demonstrate honesty, integrity and caring aligned with Trinity Health values.

Responsibilities

• Greet patients and visitors and manage front desk responsibilities to maintain patient flow.
• Perform patient check-in and ensure admitting process is efficient and compliant.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain patient and insurance information, collect copays and deductibles.
• Copy/scan patient access materials into the EMR.

Skills

Interpersonal skills

Front desk

Communication

Confidentiality

Education

High school diploma or equivalent

Job description

Employment Type

Part time

Shift

Day Shift

Description

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

PRN

Scheduled as needed

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Compensation and Benefits

Colleagues of MercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOneHealth System’s circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.