Receptionist - Pediatrics - Full Time

IHA; Silvis (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Full benefits

Job summary

MercyOne Health System is seeking a Clinic Receptionist to greet patients, manage front desk activities, and support efficient patient flow. The role requires accurate data entry in the EMR, insurance verification, and collecting time-of-service payments. Day shift, 40 hours per week, full-time position.

The receptionist will answer calls, schedule appointments, and maintain a professional, confidential environment in alignment with Trinity Health Mission and MercyOne values.

Qualifications

• Reading, writing, and understanding English required.
• Strong interpersonal and customer-service skills.

Responsibilities

• Greet patients and visitors, ensuring a welcoming environment.
• Check-in patients and ensure efficient admitting process.
• Answer phone calls and direct to appropriate staff.
• Schedule appointments per office guidelines.
• Collect copays and verify insurance as part of check-in.
• Scan and upload patient documents into the EMR.

Skills

English proficiency

Excellent communication

Education

High school diploma

Job description

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Employment Type

Full time

Shift

Day Shift

Job Title

Clinic Receptionist

Hours

40 hours/week

• The pay range for this position is $16.00-$24.00/hour. Offered rate of pay is dependent on relative years of experience.

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.