Receptionist (Part Time, Weekends)

Yorkshire Health & Rehabilitation; Indianapolis (IN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Part-time weekends

Job summary

Yorkshire Health & Rehabilitation in Indianapolis is seeking a receptionist to greet visitors, answer questions and coordinate with residents and staff. You will handle inquiries, document feedback, and help ensure compliance with regulations while delivering courteous service on weekends.

This role requires a high school diploma, proficiency in Word, Excel, Outlook, and strong communication skills; weekend availability is essential.

Qualifications

• High school diploma required.
• Proficiency with Microsoft Office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

Responsibilities

• Meets and greets all visitors to facility.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Skills

Microsoft Office

Communication skills

Education

High school diploma

Job description

Your Job Summary

The receptionist will be responsible for interpreting company policies, and employment law.

• Meets and greets all visitors to facility.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Job Type: Part-Time/Weekends

Principal Responsibilities

• Meets and greets all visitors to facility.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Qualifications

• High school diploma required.
• Proficiency with Microsoft office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.