Receptionist - Part Time

FIELDS CADILLAC JACKSONVILLE; Orlando (FL); On-site; USD 17,000 - 21,000; Part time

Job summary

Fields Mini of Orlando is seeking friendly, reliable team members to join our dealership and deliver premium customer service. As a family-owned operation, we value safety, integrity, courtesy, and efficiency while building life-long relationships with customers and staff.

Hours are 18-24 per week with flexible weeknights and weekends. Responsibilities include greeting walk-ins, answering phones, handling payments, and assisting with light clerical duties to support managers and ensure smooth

Qualifications

• Experience with Microsoft Office is a plus.
• Available to work flexible hours on weeknights & weekends.
• Strong communication of customers' interests needs and requests to management.

Responsibilities

• Greet and direct walk-in customers.
• Answer phones and transfer calls to the proper department and follow up in a timely manner.
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Operate switchboard telephone system.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
• Receive payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Prepare daily bank deposits and process credit card batches.
• Issue and track customer license plates.
• Prepare FedEx and misc. parcels.
• Prepare coffee and maintain snack bar for guests.
• Assist the managers with various clerical and light accounting duties as needed.
• Be friendly, professional, courteous and efficient when working with all customers and employees.
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently.

Skills

Microsoft Office

Customer service

Job description

Fields Mini of Orlando is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. https://fieldsautogroup.hireology.careers/

What We Offer - Benefits

• Medical
• Dental
• Vision
• Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and services
• Sundays off

Hours will be 18-24 hours a week.

Responsibilities

• Warmly greet and direct walk-in customers
• Answer phones and transfer calls to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Receive payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Prepare daily bank deposits and process credit card batches.
• Issue and track customer license plates
• Prepare FedEx and misc. parcels
• Prepare coffee and maintain snack bar for guests
• Assist the managers with various clerical and light accounting duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Available to work flexible hours on weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Acceptable motor vehicle driving record according to dealership guidelines