Service Concierge - Receptionist

Jaguar Land Rover Bellevue; Bellevue (WA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Training

Employee Vehicle Purchase Plans

Discounts on Products

Job summary

Jaguar Land Rover Bellevue is looking for a team member to enhance the luxury experience for customers. Responsibilities include answering calls, handling complaints, and managing transactions. Preferred qualifications include proficiency in Microsoft Office and strong communication skills. This role offers a flexible schedule and benefits such as medical, dental, and 401(k) plans, with pay ranging from $22.00 to $26.00 per hour depending on experience.

Qualifications

• Experience with Microsoft Office suite is a plus.
• Available to work flexible hours on weeknights and weekends.
• Ability to communicate customers' interests and needs to management.
• Professional personal appearance.
• Acceptable motor vehicle driving record.

Responsibilities

• Answer phones and direct consumers to the proper department.
• Handle customer complaints and refer to the appropriate individual.
• Receive payments from service and sales customers.
• Operate switchboard telephone system.
• Communicate with callers in a professional and friendly manner.
• Assist managers with clerical duties as needed.
• Be friendly and efficient with all customers and employees.
• Familiarize with department structures to assist customers.

Skills

Microsoft Office Suite

Communication

Customer Service

Professional Appearance

Job description

Overview

Fields Jaguar Land Rover of Belleview is seeking a positive team member to join our dynamic dealership to provide luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life‑long relationships. Being family owned and operated, our culture and standards that define our day‑to‑day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

Flexible schedule: Monday through Friday 7 am to 6 pm with occasional Saturdays as needed.

Responsibilities

• Answer phones and direct consumers to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Receive cash, checks, and credit card payments from service and sales customers, record the amount received, and reconcile the cash drawer daily
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist managers with various clerical duties as needed
• Be friendly, professional, courteous, and efficient when working with all customers and employees
• Familiarize yourself with department structures and internal procedures to assist customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Available to work flexible hours on weeknights and weekends
• Ability to communicate customers' interests, needs, and requests to management and sales personnel
• Professional personal appearance
• Acceptable motor vehicle driving record according to dealership guidelines

Benefits

Medical, Dental, Vision, Short‑ and Long‑Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services.

Pay: $22.00 – $26.00 per hour DOE