Receptionist (Part-Time)

Mountainside; New York, Northern (NY, KY); Hybrid; USD 25,000 - 30,000; Part time

Benefits offered by this job

Paid Sick Time

401(k) with employer matching

Job summary

Mountainside Treatment Center in New York, NY is seeking a Part-Time Receptionist to provide front-desk support for outpatient services. The role focuses on creating an organized, welcoming environment and assisting staff with client needs, scheduling, and billing tasks.

You will greet clients, manage sign-in/out, collect co-payments, and coordinate appointments while ensuring confidentiality and accurate documentation.

Qualifications

• Notary Public in NY - Preferred
• High School Diploma or Equivalent - Required
• Proficient with Microsoft Office, Adobe and internet applications
• Strong communication and organizational skills; able to work independently or with others

Responsibilities

• Greet clients entering and exiting by signing them in/out to track facility occupancy.
• Ensure visitors sign confidentiality agreements upon entering the facility.
• Answer phone lines using established scripts with confidentiality adherence.
• Prepare welcome materials for scheduled admissions.
• Assist in scheduling coordination of client appointments.
• Prepare materials for clinical, recovery support, and community events.
• Maintain the urine toxicology schedule (UTox) and ensure supplies.
• Receive deliveries and sort mail, forwarding as needed.
• Process co-payments and enter financial information into databases.
• Review and organize payment pages and invoices for services rendered.
• Coordinate with staff to update appointment statuses daily and schedule follow-ups.
• Provide reminder calls/texts to clients.
• Assist with clerical tasks and database entry as needed.

Skills

Strong communication

Organizational skills

Time management

Independent working

Proactive

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Adobe

Internet applications

Job description

Description

Receptionist

New York, NY

About the Position

The Receptionist for Outpatient Services is responsible for providing an organized and pleasant environment to clients in an administrative support role that also assists staff in meeting the clients' needs. The Receptionist will be responsible for organizing the Program’s administrative functions and events. The Receptionist will support day-to-day operations by performing administrative tasks and ensuring high-quality customer service.

Schedule

Part-Time, 24 hours per week:

Monday - Thursday: 3:00 pm - 9:00 pm

Your Role

• Greet each client entering and exiting by having them sign in and out to ensure safety measures of knowing how many clients are in the facility at any given time.
• Ensure that visitors sign all appropriate documentation upon entering the facility including confidentiality agreement.
• Answer phone lines using established script and protocols with strict adherence to confidentiality guidelines.
• Prepare welcome materials for all scheduled admissions.
• Assist in the scheduling coordination of client appointments.
• Prepare material for clinical, recovery support, and community events.
• Maintain the urine toxicology schedule (UTox) and ensure that there are ample UTox supplies on hand during operating hours while remaining compliant with waived testing guidelines.
• Receive all deliveries to the facility.
• Sort and distribute mail, notifying appropriate parties as needed; and forward mail to Canaan, as needed.
• Receive and document all MATS deliveries as per indicated SOPs.
• Receive co-payments and enter financial information into appropriate database system.
• Review, create, and organize payment pages and invoices for services rendered at Mountainside.
• Collaborate with personnel to ensure seamless scheduling as well as schedule follow-up appointments with clients utilizing correct billing codes, as applicable.
• Ensure that appointment statuses are being updated on a daily basis by continuously auditing staff schedules and communicating accordingly.
• Provide reminders calls/text messages to clients.
• Assist team with various clerical needs, database entry, and other tasks, as necessary.
• Ensure client accounts are up to date, payments are made, financial documentation is signed and created, as needed, and supporting documentation is entered at time of services rendered.

Qualifications

• Notary Public in NY - Preferred
• High School Diploma or Equivalent - Required
• Must have proficient computer skills including competence in software applications such as Microsoft Office suite, Adobe and use of internet applications
• Ability to work both independently and collaboratively as necessary.
• Awareness and sensitivity to addiction, socioeconomics and strong cultural competency.
• Strong oral and written communication skills
• Excellent organization and time management skills.
• Strong problem solving and follow up skills; must be proactive and take initiative

Compensation

The base rate of pay for this position is $18.00 to $22.00 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits

• Paid Sick Time
• 401(k) with employer matching

About Mountainside

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.

Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.

Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.