Client Services Coordinator

Mountainside Treatment Center; Canaan (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefit package

Paid Time Off (increases after 1 year)

Paid holidays including Multicultural

401(k) with employer matching

Free meals on Canaan campus

Wellness reimbursement

Job summary

Mountainside Treatment Center is seeking a Client Support Coordinator for the 2nd shift in Canaan, CT. This role focuses on welcoming clients, guiding admissions, and maintaining a safe, professional environment.

You will lead orientations, assist with schedules, and coordinate with clinical and admin teams to ensure smooth care and strong client experiences. The position runs Wednesday-Sunday 3:00pm-11:30pm with off-days Monday and Tuesday.

Qualifications

• High School Diploma or equivalent (required).
• Ability to work independently, prioritize tasks efficiently, and thrive as part of a collaborative team
• Strong interpersonal and communication skills; interact with clients, families, and staff with empathy and professionalism
• Strong problem-solving skills with a proactive attitude
• Comfort and proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

Responsibilities

• Be the warm first face clients and families see, setting a positive tone.
• Engage with clients through kind, consistent conversations—building trust and easing nerves.
• Guide clients smoothly through the admissions journey.
• Prepare and maintain client rooms and welcome materials reflecting high standards.
• Lead clients through orientations, schedules, and community guidelines.
• Assist with schedules, appointments, and access to personal items like towels and One Card services.
• Facilitate program groups and recreational activities with precise documentation.
• Maintain safety through room inspections, bed checks, vital signs, and medication protocols.
• Conduct client searches, UTOX screenings, and rounds; provide support as needed.
• Coordinate emergencies with internal teams and external responders.
• Lead discharge procedures with care; account for personal property and medications.
• Uphold HIPAA confidentiality at all times and document interactions clearly.
• Collaborate with clinical and administrative teams for coordinated care.
• Demonstrate Best in Class through appearance, attitude, and workspace.

Skills

Interpersonal communication

Empathy and professionalism

Problem-solving

Independent work

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Client Support Coordinator 2nd Shift

Full Time

Located in Canaan, CT 06018

About the Position:

Are you passionate about making a real difference in people’s lives? Do you thrive in a fast-paced, team-oriented environment where your work truly matters? Mountainside Treatment Center is looking for a dedicated Client Support Coordinator to be the welcoming, supportive heart of our community—helping clients feel safe, cared for, and empowered throughout their recovery journey.

Schedule:

Wednesday-Sunday 3:00pm-11:30pm, Monday and Tuesday OFF

Your Role:

• Be the warm, compassionate first face clients and families see, setting a positive tone that welcomes and reassures from day one.
• Be the calm in the chaos. As a Client Services Coordinator, you’re expected to engage with clients through kind, consistent conversations—building trust, easing nerves, and helping them feel at home from the start. Show up, check in, and be the supportive presence they didn’t know they needed.
• Take ownership of the admissions journey—guiding clients smoothly through the admission process.
• Create a comfortable, inviting space by preparing and maintaining client rooms and welcome materials that reflect Mountainside’s high standards.
• Lead clients confidently through facility orientations, schedules, and community guidelines to ensure they feel informed, supported, and ready to succeed.
• Empower clients daily by assisting with schedules, appointments, and access to essential personal items like towels and One Card services.
• Energize client engagement by facilitating program groups and recreational activities, all while ensuring precise and timely documentation.
• Champion safety through thorough room inspections, bed checks, vital sign monitoring, and diligent adherence to medication protocols.
• Maintain a vigilant presence by conducting client searches, UTOX screenings, and making frequent rounds—offering guidance and support whenever needed.
• Act swiftly and calmly in emergencies, coordinating seamlessly with internal teams and external responders to protect client well-being.
• Lead discharge procedures with care and attention, ensuring clients’ personal property and medications are accurately accounted for and properly documented.
• Safeguard client trust by rigorously upholding HIPAA confidentiality standards at all times.
• Maintain professional and thorough records by documenting all client interactions, observations, and services with clarity and precision.
• Collaborate dynamically with clinical and administrative teams to foster smooth, coordinated care and exceptional client experiences.
• Embody Mountainside’s “Best in Class” commitment through your professional appearance, attitude, and dedication to a welcoming, organized workspace.

What We’re Looking For

• High School Diploma or equivalent (required).
• Ability to work independently, prioritize tasks efficiently, and thrive as part of a collaborative team
• Strong interpersonal and communication skills; able to interact with clients, families, and staff with empathy and professionalism, compassionate and nonjudgmental demeanor
• Strong problem-solving skills with a proactive and take-charge attitude
• Comfort and proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

Compensation:

The base rate of pay for this position is $18.00 to $20.00 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

• $2.00 Shift Differential per hour for the hours between 7:00pm and 12:00am.
• An additional $2.00 per hour Weekend Shift Differential for any weekend hours worked.

Benefits:

• Comprehensive benefit package
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Free meals while working on the Canaan campus
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.

Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.

Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.