Receptionist - Part Time

Croasdaile Village - UMRH, Inc.; Durham (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

PTO Sellback / Cash-in

Health Insurance

Prescription Drugs Plan

Vision Plan

403b Plan

Life/AD&D

Long Term Disability

Flexible Spending Account

Dependent Care Account

Short-Term Disability Insurance

Wellness Plan

Employee Assistance Program & Work‑| -

Job summary

Croasdaile Village - UMRH, Inc. is seeking a reception/clerical assistant to handle front-desk duties within our Continuing Care Retirement Community in Durham, NC. You will greet residents and visitors, manage calls, route inquiries, log packages, and assist with mail, supplies, and reservations.

The role emphasizes high-level customer service, courtesy, and professional communication. Candidates with a GED or high school diploma and 1–3 months related experience are preferred; a comprehensive

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

• Answer incoming calls and direct callers to destinations.
• Greet visitors and handle guest room reservations and confirmations.
• Distribute mail and packages; manage office supplies inventory.
• Schedule events and room reservations; log and file documents.
• Maintain courteous, professional interaction with managers, staff, residents, vendors.

Skills

Customer Service

Reception duties

Clerical work

Professional communication

Education

High school diploma or GED

Job description

At Croasdaile Village, we value and recognize the importance of supporting, training and retraining our staff. Our mission of providing excellent services leading to an abundant life is an important goal of our Continuing Care Retirement Community (CCRC). Croasdaile Village provides competitive salaries, educational opportunities and a comprehensive benefit package. We are an equal opportunity employer and a drug-free workplace.

Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu, and COVID-19 vaccine status. Please note that all employees are required to provide proof of COVID-19 vaccination, or submit a COVID-19 Vaccination Declination, as a condition of employment.

SUMMARY

Receives calls at establishment, determines nature of business, and directs callers to destination by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.)

• Performs all duties with courtesy using a high level of Customer Service.
• Answers all incoming calls and directs caller to appropriate destination.
• Accepts and logs all incoming packages and calls residents or staff involved to pick up packages
• Distributes business mail.
• Accept and log guest room reservations and maintain reservation confirmation forms.
• Schedule events for various meeting rooms.
• Report emergency beeper calls to security.
• Schedules resident pick-up from doctor’s appointments with security.
• Maintain inventory of supplies in copy room.
• Order office supplies.
• Collects and distributes mail and messages.
• Collects and distributes packages.
• Performs variety of clerical duties.
• Must interact courteously, tactfully, and politely with managers, co-workers, residents, vendors, or associates to preserve productivity and moral.

Hospitality Promises

• You will be expected to greet all warmly, by name and with a smile.
• You will be expected to treat everyone with courteous respect.
• You will strive to anticipate our resident’s needs and act accordingly.
• You will listen and respond enthusiastically in a timely manner.
• You will hold yourself and others accountable.
• You will make our residents feel important.
• You will embrace and value everyone’s differences.
• You will ask “Is there anything else I can do for you?”
• You will maintain a high level of professionalism, both in conduct and appearance, at all times.
• You will pay attention to details.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Some highlights of our COMPREHENSIVE Benefit Package for qualifying full-time and part-time Team Members may include:

• 128+ hours of annual Paid Time Off PLUS Holiday Pay and PTO Sellback/Cash-in
• Choices of affordable and comprehensive Health Insurance options for Employee, Child, Family and/or Spouse
• Prescription Drugs Plan
• Vision Plan
• 403b Plan (retirement plan with employer matching program)
• Group Term Life/AD&D
• Long Term Disability
• PTO and Holidays
• Flexible Spending Account
• Dependent Care Account
• Short-Term Disability Insurance, Cancer, Critical Illness and Whole Life Insurance
• Wellness Plan that is attached to the medical benefits
• Employee Assistance Program and Work-Life Services