Receptionist - Odyssey Veterinary Care

Odyssey-Veterinary-Care; Fitchburg (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employee Assistance Program (EAP)

401k retirement options

Life Insurance

Disability coverage

Job summary

Odyssey Veterinary Care in Fitchburg, WI seeks a receptionist to be the Director of First Impressions, coordinating client flow and payments while delivering compassionate care to pets and owners. The role emphasizes teamwork, excellent communication, and a love for animals within a supportive practice.

Join a network focused on professional development, education, and high-level veterinary services, including cardiology collaboration and access to internal specialty consultations.

Qualifications

• Passion for delivering excellent customer service and love for animals.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities and multitasking in a fast-paced environment.
• Collaborative, team-first mindset with ability to work independently.
• Experience with veterinary software is preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a positive attitude.
• Ensure Seamless Care Coordination: maintain records, manage appointments, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and services to ensure optimal care.
• Embody Compassion and Empathy: provide a calming presence and treat every pet with care.

Skills

Customer service

Communication

Organization

Team oriented

Veterinary software experience

Tools

Veterinary software

Job description

Odyssey Veterinary Care in Fitchburg, WI, is defined by its commitment to excellence in patient care and community trust. As an AAHA Accredited practice, we maintain the highest standards of veterinary medicine, a quality reflected in our exceptional 4.8-star Google rating. We seek dedicated professionals who are ready to join a supportive environment built on collaboration and continuous learning. This is an exciting opportunity for you to step into a practice where your skills are truly valued and respected.When you join Odyssey Veterinary Care, you are supported by a broader network committed to your professional development. We believe in providing every teammate with the resources necessary to achieve their career goals, whether that means becoming a credentialed technician or stepping into a leadership role. Because we prioritize education, you will have access to internal specialty consultations and ongoing educational programs designed to help you succeed at every stage of your career.The quality of medicine you will practice here is cutting-edge. Beyond comprehensive small animal general practice, we are specifically known for providing high-level cardiology services. This specialization means you will regularly collaborate on complex cases, expanding your knowledge base and challenging you professionally. Our focus is on utilizing advanced diagnostic and treatment protocols, ensuring that you always have the tools and support required to deliver the best possible outcome for every patient.Located just south of Madison, Fitchburg, WI, offers a welcoming mix of suburban convenience and access to Wisconsin's beautiful natural scenery. You will find that the community is highly engaged and invested in the quality of care their pets receive, contributing to a strong client bond. This location allows you to enjoy a comfortable pace of life while still having quick access to larger city amenities, making it a wonderful place to establish your long-term career.

Job Description

Odyssey is a state of the art facility able to do digital x-ray, dental x-ray, abdominal ultrasound, laser surgery, and therapy laser on site in addition to general practice. We strive to always provide excellent client and patient care and enjoy not only seeing our long-term clients, but meeting new clients and their furry families as well.

Hours of operation: 8am-8pm Monday-Thursday, 8am-5:30pm Friday, 9am-1pm Saturday, Closed Sunday. All team members work rotational Saturdays (1-2 Saturdays per month). No on call shifts.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.