Receptionist - Countryside Veterinary Health

CountrySide; Appleton, Northern (WI, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement options

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Teladoc access

Discounted veterinary care for your 2

Pet wellness resources

Job summary

CountrySide Veterinary Health in Appleton, WI is seeking a welcoming receptionist to manage the front desk, greet clients, and coordinate care with the veterinary team. You will handle calls, schedule appointments, process payments, and support a friendly, patient-centered environment.

The role emphasizes compassionate client service, accurate records, and collaboration with teammates to ensure top-quality animal care in a small-animal practice setting.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Multitasking

Teamwork

Veterinary software

Tools

Veterinary software

Job description

We invite you to join CountrySide Veterinary Health in Appleton, WI, where exceptional patient care is the foundation of everything we do. We are proud to be AAHA Accredited, reflecting our unwavering commitment to the highest standards of veterinary medicine. This dedication to excellence is confirmed by our excellent 4.8-star Google rating, demonstrating the deep trust we have earned from the community we serve. If you are looking for an opportunity where you can genuinely grow your skills while working alongside passionate teammates, this is where you can do your best work.When you join us, you gain more than a job; you become part of a network committed to your professional development. We believe in building a culture of continuing education and mentorship, ensuring that all teammates have the resources needed to succeed. Whether your goal is to achieve credentialed technician status, move into leadership roles, or simply deepen your clinical expertise, our structured programs are in place to help you reach those career milestones. We focus on providing the dedicated support that allows you to concentrate fully on patient care.As a dedicated small animal practice, the quality of medicine provided here is top-tier. Being AAHA Accredited sets a high benchmark, meaning you will be practicing consistent, high-standard care daily. Though our facility details are locally focused, as a teammate, you benefit from access to internal specialty consultations and collaborative learning environments. This infrastructure ensures that even the most complex cases receive expert consideration, broadening your exposure to advanced veterinary techniques and clinical strategies.Located in Appleton, Wisconsin, you will find an engaging and welcoming Midwestern community. Appleton offers a fantastic quality of life, balancing the convenience of a larger city with the accessibility and friendliness of a smaller town. Known for its strong cultural scene, including museums and performing arts, and easy access to outdoor recreation along the Fox River, Appleton provides an excellent place to settle down. You can enjoy a comfortable pace of life while knowing you are contributing meaningful, accredited care to a trusting local community.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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