Receptionist (MF)

The John D. and Catherine T. MacArthur Foundation - Chicago, IL; Chicago (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

The John D. and Catherine T. MacArthur Foundation in Chicago seeks a Receptionist to support the Administrative Services team by answering calls, greeting guests, and coordinating reception operations in the 12th floor spaces.

The role emphasizes professionalism, responsiveness, and a calm, efficient presence at the front desk. The Receptionist will assist with building staff requests, process invoices, manage mail, and help maintain a well-run office environment, including emergency awareness

Qualifications

• High School diploma or equivalent.
• Strong customer service skills are essential.
• Excellent interpersonal and organizational abilities.

Responsibilities

• Answer incoming calls and greet visitors in a courteous manner.
• Coordinate reception tasks with the Office of the Building staff.
• Manage conference room reservations and scheduling in Condeco/Workspeed as needed.
• Process invoices and office expenses for the Administrative Services Manager.
• Sort and distribute mail and assist with staffing requests as needed.
• Maintain a neat reception area and monitor building security and emergencies.

Skills

Customer service

Phone system management

Interpersonal skills

Organizational skills

Attendance

Microsoft Word

Excel

Outlook

WorkSpeed

Education

High School diploma

Tools

Word

Excel

Outlook

WorkSpeed

Job description

The John D. and Catherine T. MacArthur Foundation supports creative people, effective institutions, and influential networks building a more just, verdant, and peaceful world. MacArthur is placing a few big bets that truly significant progress is possible on some of the world’s most pressing social challenges, includingover-incarceration ,global climate change ,nuclear risk , and significantly increasingfinancial capital for the social sector . In addition to theMacArthur Fellows Program , the Foundation continues its historic commitments to the role ofjournalism in a responsible and responsive democracy, as well as the strength and vitality of our headquarters city,Chicago .

MacArthur is one of the nation's largest independent foundations. Organizations supported by the Foundation work in about 50 countries. In addition to Chicago, MacArthur has offices inIndia ,Mexico , andNigeria .

Summary

The Administrative Services team plans, manages, coordinates, and directs support services to ensure the success of the day-to-day operations of the Foundation and the Marquette Building. This customer service- and detail-oriented team provides a high level of support and seeks creative and effective programs, services, and solutions that foster a supportive, well-run, and efficient working environment.

Under the general supervision of the Manager, Administrative Services, the Receptionist works closely with the Office of the Building staff to coordinate requests and process requests in WorkSpeed. The Receptionist answers all incoming calls and greets all incoming guests. He/She is responsible for keeping the 12 th Floor reception and conference rooms neat, reserving conference rooms for all staff meetings and canceling reservations in Condeco as needed. He/She constantly monitors all incoming emails specific to 911 calls and understands how to handle an emergency and Bluepoint devices.

Essential Duties and Responsibilities

• Reserve conference rooms for staff meetings
• Answer incoming calls that include office of the building promptly and efficiently
• Greet and announce all incoming guests
• Perform general maintenance of the reception area
• Fulfill staff requests and ensure completion in Workspeed
• Process invoices
• Process expenses for Manager, Administrative Services
• Log Certificate of Insurance
• Update weekly Team time off schedule
• Assist with mailings or other staffing requests as approved by Manager, Administrative Services
• Sort and distribute generic mail to appropriate program/department
• Assist with ordering office supplies, as needed
• Receive and distribute special courier packages promptly
• Always aware of his/her surroundings and is aware of people coming and going from all elevators
• Diverts all freight deliveries to the 10 th Floor
• Perform other duties as assigned

Qualifications

• High School diploma and previous experience managing a reception phone system
• Strong customer service skills are a must
• Excellent interpersonal and organizational skills
• Prompt and consistent attendance is necessary for this role
• Must be flexible
• Proficient in Word, Excel, and Outlook
• Workspeed (Office of the Building work order system)

Physical Requirements and Work Environment:

The work environment is an office setting. Daily, intermittent physical activities will include bending, reaching, sitting, and walking during working hours. Individual must be physically able to respond to emergency situations, including immediate evacuation of the suite and building. Procedures will require use of stairs. Reasonable accommodations may be made to enable a person with physical disabilities to perform the job.

The position is based in Chicago, Illinois.