Receptionist - Main Reception

Bigchiefhire; Burton (MI); On-site; USD 29,000 - 41,000; Full time

Job summary

The Northeast Auto Group is seeking a friendly Receptionist to welcome customers and manage a busy front desk at our dealership.

You will handle calls, greet visitors, maintain reception areas, and perform general admin while coordinating with Sales and Service to deliver a seamless customer experience.

Applicants should have prior reception or customer service experience, a valid driver's license, and strong communication skills in an automotive environment.

Qualifications

• Prior reception or customer service experience essential.
• Friendly, client-focused attitude essential.
• Drivers licence essential.
• Ability to prioritise and multitask competing priorities.
• Excellent telephone etiquette and communication skills.
• Passionate about the automotive industry.
• Excellent written and verbal communication skills.
• Attention to details and strong problem solving skills.
• Customer focused mindset.

Responsibilities

• Operate a busy phone switchboard and walk in inquiries.
• Provide hospitality for customer and visitors in the dealership.
• Ensure the presentation of the main reception and meeting rooms are impeccably maintained.
• Carry out a range of general administrative duties.
• Maintain accurate records of customer interactions.
• Work closely with Sales and Service to ensure a seamless customer experience.
• Excellent telephone etiquette and communication with callers.

Skills

Reception experience

Customer service

Friendly attitude

Driver's license

Multitasking

Telephone etiquette

Written communication

Attention to detail

Customer focused

Automotive interest

Tools

Microsoft Office

Job description

Built from the ground up over a quarter of a century and backed by family values, we’re the one-stop auto shop that goes above and beyond for our customers.

That’s the Northeast experience.

About the role

The Northeast Auto Group is looking to welcome a Receptionist to join our team, this role is crucial to the experience of our customers entering our dealership.

Key Responsibilities;

• Operate a busy phone switchboard and walk in inquiries.
• Provide hospitality for customer and visitors in the dealership.
• Ensure the presentation of the main reception and meeting rooms are always impeccable.
• Carry out a range of general administrative duties.
• Maintain accurate records of customer interactions.
• Work closely with other team members including Sales and Service, to ensure a seamless customer experience.

About you

You will bring a passion for helping customers, and exceptional communication skills. You are driven to deliver an exceptional customer experience each and every time, as well as motivated to increase customer sales.

• Prior reception or customer service experience (essential);
• A friendly, client-focused attitude (essential);
• Drivers licence (essential);
• Ability to prioritise and multitask competing priorities;
• Passionate about the automotive industry
• Excellent written and verbal communication skills
• Attention to details and strong problem solving skills
• Customer focused mindset

Built from the ground up over a quarter of a century and backed by family values, we’re the one-stop auto shop that goes above and beyond for our customers.

That’s the Northeast experience.

About the role

The Northeast Auto Group is looking to welcome a Receptionist to join our team, this role is crucial to the experience of our customers entering our dealership.

Key Responsibilities;

• Operate a busy phone switchboard and walk in inquiries.
• Provide hospitality for customer and visitors in the dealership.
• Ensure the presentation of the main reception and meeting rooms are always impec­ably.
• Carry out a range of general administrative duties.
• Maintain accurate records of customer interactions.
• Work closely with other team members including Sales and Service, to ensure a seamless customer experience.

About you

You will bring a passion for helping customers, and exceptional communication skills. You are driven to deliver an exceptional customer experience each and every time, as well as motivated to increase customer sales.

• Prior reception or customer service experience (essential);
• A friendly, client-focused attitude (essential);
• Drivers licence (essential);
• Ability to prioritize and multitask competing priorities;
• Excellent telephone etiquette and communication skills;
• Passionate about the automotive industry
• Excellent written and verbal communication skills
• Attention to details and strong problem solving skills
• Customer focused mindset

Excellent computer skills (Microsoft Office essential) with the ability to pick up new systems easily.

About us

The Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include an Engineering and Manufacturing division, Light and Heavy vehicle dealerships, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Ready to make the move?

*Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Work Entitlements Check, National Criminal Police Check or a Pre-Employment Medical.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies.

Respectfully, no agencies please.