Receptionist - Main Facility

Asheville-Jewish-Community-Center-; Asheville (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Disability insurance

Dental insurance

401(k)

Job summary

The Asheville JCC is seeking a friendly and dependable Front Desk team member to welcome members and guests, provide information about programs, and support daily operations.

You will handle payments, maintain records, and assist with special projects, contributing to a welcoming, secure environment.

Qualifications

• Excellent customer service and communication skills.
• Warm, friendly and professional demeanor.
• Dependable, punctual, organized and attentive to detail.
• Ability to multitask, prioritize responsibilities and work independently.
• Strong problem-solving skills and follow-through.
• Ability to handle confidential information and financial transactions.
• Ability to learn and use the JCC's membership database and other technology.

Responsibilities

• Greet and acknowledge members, guests, and visitors warmly and promptly.
• Answer questions and connect individuals with the appropriate programs, services, and staff.
• Provide information about JCC programs, services, events, and Jewish Asheville resources.
• Respond to questions and concerns with patience, professionalism, and follow-through.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Confidentiality

Tech literacy

Education

High school diploma or equivalent

Tools

POS system

Membership database

Job description

Department: Jewish Engagement
Reports To: Jewish Engagement Director
Classification: Part-time or Full-time options, Hourly / Non-Exempt
Pay Rate: $16.00/hour

Position Summary

The Front Desk position is the welcoming face of the Asheville JCC and often the first point of contact for members, guests, prospective members, and community members. We are seeking a friendly, dependable, attentive, and proactive individual who enjoys helping others and creating a positive experience for everyone who enters our building. The ideal candidate provides excellent customer service, exercises good judgement, communicates effectively, and remains engaged and productive throughout the workday. This position combines front desk operations, member and guest support, safety & security expectations, and administrative responsibilities.

Primary Responsibilities

• Member & Guest Experience
• Greet and acknowledge members, guests, and visitors warmly and promptly.
• Answer questions and connect individuals with the appropriate programs, services, and staff.
• Provide information about JCC programs, services, events, and Jewish Asheville resources.
• Respond to questions and concerns with patience, professionalism, and follow-through.

Front Desk Operations

• Answer incoming calls promptly and professionally and route messages appropriately.
• Monitor the front entrance and follow all JCC security, visitor, and sign-in procedures.
• Process payments for point-of-sale items.
• Sort and distribute incoming mail.
• Maintain accurate records and complete routine administrative tasks.
• Take leadership of one special project, such as Challah Club, Shuk/Gift Shop, Welcome Shabbat cards, etc.

Reception Area & Building Presence

• Keep the front desk and lobby clean, organized, welcoming, and professional.
• Keep informational materials and bulletin boards current and remove outdated materials.
• Monitor the reception area and take initiative to address routine needs as they arise.

Required Skills & Qualifications

• Excellent customer service and communication skills.
• Warm, friendly, and professional demeanor.
• Dependable, punctual, organized, and attentive to detail.
• Ability to multitask, prioritize responsibilities, and work independently.
• Strong problem-solving skills and follow-through.
• Ability to handle confidential information and financial transactions responsibly.
• Ability to learn and use the JCC's membership database and other technology.
• Previous experience in customer service, hospitality, reception, administration, or a nonprofit setting preferred.
• Knowledge of, or interest in Jewish culture, values, and traditions is a plus, but not required.
• High school diploma or equivalent preferred.
• Ability to lift up to 40 pounds.

Benefits

Full-time employees enjoy an extensive benefits package, including:

• 27+ days of paid holidays and PTO
• 10+ paid holidays
• Paid vacation and sick time
• Paid bereavement and weather/emergency closures
• Employer-paid vision, life, and short- and long-term disability insurance after 90 days
• Optional dental and additional life insurance
• 401(k) after one year
• Free early childhood/youth programming for the first child and 50% off for subsequent children
• Aquatics membership and "Learn to Swim" lessons for employee and household
• Employee Assistance Plan
• Professional development and tuition reimbursement
• Complimentary use of select JCC meeting spaces

About the Asheville JCC

The Asheville JCC has been a home for Jewish life in Western North Carolina since 1940. We strengthen Jewish identity, celebrate Jewish culture, and build community through programs and services for people from all backgrounds and at every stage of life.
Every person who walks through our doors should feel welcomed, valued, and that they belong.