Receptionist/Mail Coordinator

ISS Facility Services - North America; Stamford (CT); On-site; USD 61,463,000 - 87,538,000; Full time

Job summary

ISS Facility Services - North America is seeking a front desk professional in Stamford, CT. The role focuses on welcoming visitors, managing access, and supporting mailroom and site operations in a professional, efficient manner.

The ideal candidate has a high school diploma, 2+ years in customer-facing roles, and comfort with MS Office. This is a full-time on-site position with comprehensive benefits.

Qualifications

• High School Diploma is required; an Associate’s or Bachelor’s degree is preferred.
• Experience in a front-facing customer service, reception, or hospitality role is preferred.
• Experience in a corporate or professional services environment is a plus.

Responsibilities

• Welcome visitors with professionalism and warmth and direct them appropriately.
• Manage visitor access, badging, and security protocols.
• Receive, log, sort, and distribute mail and packages; coordinate shipping and courier services.
• Support mailroom and site operations to ensure smooth daily functions.
• Maintain a polished lobby and serve as a resource for employees and executives.

Skills

Interpersonal skills

Multitasking

Microsoft Office

Professional demeanor

Education

High School Diploma

Associate’s or Bachelor’s degree preferred

Tools

None

Job description

Hourly Wage

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $26.00 per hour - $26.00 per hour per hour.

Work Hours

The work hours for this position are Mon-Fri, 8:0 am - 4:30 pm.

Key Purpose

This role serves as the first point of contact for all visitors and colleagues, creating a welcoming, professional, and seamless front-of-house experience. From the moment someone enters the building, this position sets the tone through presence, service, and attention to detail. In addition to delivering an exceptional guest experience, this role supports essential site operations through coordination of mailroom, shipping/receiving, and courier services. These responsibilities are carried out with the same level of care, organization, and accountability that defines the front desk experience. Success in this role means maintaining a strong, visible lobby presence while ensuring reliable and efficient operational support behind the scenes.

Success Criteria

• Consistently delivers a welcoming, polished, and professional guest experience
• Maintains strong situational awareness and ownership of the lobby environment
• Effectively balances front desk responsibilities with mailroom and operational tasks
• Demonstrates reliability, accountability, and attention to detail
• Communicates clearly and builds trust with colleagues, leaders, and visitors
• Adapts to changing needs while maintaining a high standard of service

Key Areas of Collaboration and Influence

• Partner with the Workplace Experience Manager, Facilities Manager, and other account leadership to support daily operations
• Communicate effectively across the business unit to ensure alignment and information sharing
• Collaborate with team members to deliver a consistent and high-quality experience
• Support cross-functional teams as needed to meet site and customer needs

Ideal Candidate Experience

• High School Diploma required; Associate’s or Bachelor’s degree preferred
• 2+ years in a front-facing customer service, reception, or hospitality role
• Experience in a corporate or professional services environment preferred
• Exposure to mailroom, shipping/receiving, or logistics support is a plus

Skills & Capabilities

• Strong interpersonal presence with the ability to engage confidently at all levels, including executives
• Highly organized with the ability to manage multiple priorities
• Calm, professional, and solutions-oriented in high-pressure or high-traffic situations
• Proficient in Microsoft Office and basic administrative systems

Mindset

• Customer service-oriented with a focus on creating positive and memorable experiences
• Reliable, accountable, and proactive in approach
• Team-oriented with a willingness to step in and support where needed

Key Accountabilities

Guest Experience & Front Desk Ownership

• Welcome, greet, and direct visitors with professionalism and warmth
• Anticipate guest needs and create a seamless arrival experience
• Manage visitor access, badging, and security protocols
• Maintain a polished, organized, and professional lobby environment
• Serve as a knowledgeable resource for employees, guests, and executives
• Handle incoming calls and inquiries with confidence and clarity

Mailroom & Site Operations Support

• Receive, log, sort, and distribute mail and packages
• Coordinate shipping (including international) and courier services
• Maintain tracking systems and ensure accurate documentation
• Support loading dock organization and safety standards
• Assist with inventory and supply coordination
• Build effective working relationships with delivery vendors

Physical Demands & Work Environment

• Ability to sit or stand for extended periods throughout the workday
• Ability to work under pressure and meet time-sensitive deadlines during peak periods
• Ability to remain on feet for up to 8 hours per day, excluding breaks
• Ability to lift up to 50 lbs. as needed
• Maintain a professional appearance in line with dress code standards

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

To Executive Search Firms and Staffing Agencies

ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.