Receptionist - Mail Clerk

PRA GROUP, INC.; Norfolk (VA); On-site; USD 19,286 - 28,929; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision

401k match

Life insurance

Job summary

PRA Group, INC. in Norfolk, VA seeks an administrative assistant to provide clerical support, including front desk and mailroom duties, for the assigned department.

You will handle calls, greet visitors, manage badges, and coordinate deliveries to keep operations running smoothly. Role requires a high school diploma, 1–2 years of related experience, and proficiency with Windows and Microsoft Office, with Workday and related tools a plus.

Qualifications

• High School Diploma or GED required.
• 1-2 years of related administrative experience.
• Proficiency with Microsoft Windows and Microsoft Office, Outlook, Word, Excel and familiar with Workday, Passage Point & Power Point.
• Understanding of FDCPA and FCRA for tasks performed.
• Able to define problems, organize and collect data, establish facts, and draw valid conclusions.

Responsibilities

• Maintains flexibility to perform duties in Mailroom and/or various Reception desks as needed.
• Reception duties: know, understand, and perform duties per Front Desk Manual.
• Answers and reroutes incoming calls/voicemail, greets and accepts visitors per Intake Policy.
• Keeps, manages, and signs out security access badges per Badge Policy.
• Issues temporary parking permits.
• Accepts and reroutes overnight deliveries per Overnight Policy.
• Serves as a point of contact to vendors and processors.
• Mailroom duties: prepares outgoing correspondence; opens, sorts and routes incoming mail.
• Locates and attaches appropriate files/documents to correspondence.
• Operates high speed slicing, scanning equipment.
• Inputs, manipulates, organizes, and retrieves data on computer terminal.
• Ensures compliance with laws, regulations, and company policies.
• Participates in required training and complies with training/regulatory requirements.
• Identify violations of FDCPA, FCRA or other company policies and practices.

Skills

MS Windows

Microsoft Office

Outlook

Word

Excel

Workday

Passage Point

PowerPoint

FDCPA understanding

FCRA understanding

Education

High School Diploma or GED

Tools

Microsoft Office

Workday

PowerPoint

Job description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary

Responsible for providing administrative and clerical support to staff members of the assigned department.

Key Responsibilities (other duties may be assigned)

• Maintains flexibility to perform duties in Mailroom and/or various Reception desks as needed
• Reception Duties: Responsible for knowing, understanding, and performing the duties, procedures, and policies outlined in the Front Desk Manual
• Answers and reroutes incoming calls/voicemail, greets and accepts visitors according to Intake Policy
• Keeps, manages, and signs out security access badges according to Badge Policy
• Issues temporary parking permits
• Accepts and reroutes overnight deliveries according to Overnight Policy
• Serves as a point of contact to vendors and processors
• Mailroom Duties: Prepares outgoing correspondence; opens, sorts and routes incoming mail.
• Locates and attaches appropriate files/documents to correspondence
• Operates high speed slicing, scanning equipment
• Operates computer terminal to input, manipulate, organize, and retrieve data
• Ensures compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
• Other duties as assigned
• Participates in all required training and ensure compliance with training and regulatory requirements across areas of organizational responsibility.
• Identify violations of FDCPA, FCRA or other company policies and practices to keep supervisor advised of potential acts that may result in litigation against the company.

Professional Experience / Qualifications

• High School Diploma or G.E.D required
• 1-2 years of related administrative experience
• Requires proficiency with Microsoft Windows and proficiency with Microsoft Office, Outlook, Word, Excel and familiar with Workday, Passage point & Power Point
• Requires proficiency in understanding and applying applicable elements of Fair Debt Collection Practices (FDCPA) and Fair Credit Reporting Act (FCRA) for tasks performed
• Able to define problems, organize and collect data, establish facts, and draw valid conclusions

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Salary Range: $14.23 - $21.35 PRA Group has an effective process for assessing market data and establishing ranges to ensure we remain competitive. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, specific working location and market position. This posted salary range is a good faith and reasonable estimate, and PRA Group reserves the right to adjust this range depending on the qualifications and location of the selected candidate. In addition to base salary, PRA may offer additional benefits to include performance based bonus programs and/or equity programs depending on the position.

PRA offers paid time off, medical, dental, vision, 401k match, life insurance, and other benefits to assist with the physical and mental wellbeing of our employees.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law.

We are a drug free workplace.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers. With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt.

For more information, please visitwww.pragroup.com.