Inventory & Collections Specialist: Research & Resolution

PRA Group; Norfolk (VA); On-site; Full time

Job description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary:

Assists in the receipt, investigation and resolution of charged off accounts.

Key Responsibilities (other duties may be assigned):

• Responsible for investigating and processing assigned accounts as well as recording all research and work performed
• Uses research to determine the appropriate account classification and updates the accounts as appropriate
• Obtains account information/verification from seller and electronically files documentation per policy and procedure
• Serves as a liaison between Inventory Management and internal departments to research accounts ad hoc and provides information as required to appropriate parties
• Performs ad hoc tasks assigned by management
• Contributes to a positive and collaborative team environment
• Participates in all required training and ensure compliance with training and regulatory requirements across areas of organizational responsibility
• Identifies violations of Company policies and practices; informs management of behaviors that may significantly impact the Company

Professional Experience/Qualifications:

• High School Diploma or equivalent, associate's degree preferred

• Minimum of 1-year hands-on experience working in collections, customer service, or account inventory type positions, preferably in the collections industry.

• Proficient Microsoft Office skills including Office, Word and Excel and internet

• Ability to define problems, organize and collect data, establish facts, and draw valid conclusion

• Ability to work flexible schedule
• Self-aware, self-motivated, reflective, and able to learn from mistakes, with an ability to learn quickly while on the job
• Strong communication skills (written and oral), judgement, and collaboration skills to interact positively across all levels of organization
• Must be able to handle multiple projects and tasks simultaneously while meeting deadlines
• Excellent organizational skills with a high attention to detail
• Fluent English