Receptionist-Jasper County After Hours Clinic

Jasper-General-Hospital; Bay Springs (MS); On-site; USD 26,000 - 38,000; Full time

Job summary

Jasper-General-Hospital seeks an Office Administrative Associate to greet patients, register them with up-to-date demographic information, and schedule future appointments. The role supports the office manager and liaises with the billing service to ensure smooth clinic operations.

Responsibilities include patient check-in/out, maintaining medical records, and handling inquiries, while upholding HIPAA confidentiality and a courteous, professional demeanor.

Qualifications

• Customer service skills and professional demeanor.
• Understanding of HIPAA guidelines and confidentiality.

Responsibilities

• Greets patients and registers them with current, accurate demographic information.
• Answers telephones, triages messages and schedules patient appointments/referrals.
• Performs patient check-in with demographic and insurance data updates.
• Performs patient check-out including collection of payments.
• Maintains patient demographic data/medical records per clinic policies.
• Creates, updates and maintains records as needed.
• Backs up other office staff as needed.
• Attends required meetings and assists with special projects.

Skills

Customer service

HIPAA compliance

Data entry

Telephone etiquette

Job description

Primary Job Function:

Greets patients and registers them with current, accurate demographic information. Schedules future appointments and assists the office manager with office duties. Serves as liaison with professional billing service. Responsible for efficient administration of office operations. Performs duties in a manner consistent with Jasper County After Hours Clinic to ensure accomplishment of objectives.

Essential Job Function:

Provides excellent service to our customers following the Jasper General Hospital mission and vision

Maintains confidentiality according to HIPAA guidelines at all times.

Patient Relations

Answers telephones, triages messages and schedules patients appointments/referrals.

Performs patient check in process including registers new patients, updating of demographic and verifying insurance information, as needed.

Performs patient check out process including collection of payments.

Assists patients and responds to all requests for assistance and information using a professional manner, as needed.

Creates, updates, and maintains demographic data/medical records per Jasper County After Hours Clinic policies as needed

Financial/Insurance Preparation

Assists with end of day/month reconciliation and financials for the clinic.

Communicates with responsible party of non-insured patients, to evaluate financial status and ensure payments are made.

Collaborates with administrator and billing department for resolutions of accounts.

Revises and maintains financial records mandated by facility policy.

Provides supportive documentation for claims management when needed

Assists with specialized forms such as return to work/school or disability or DOT exams.

Provides Patient, Staff, and Customer Safety

Creates a work environment that promotes safety for patients, staff, and customers.

Reports any safety concern or near miss on the appropriate incident report form.

Maintains awareness of safety at all times.

Other Job Functions

Serves as backup for other office staff as needed.

Expands and maintains professional knowledge/skills through continuing education when it is offered.

Provides team support to staff.

Attends required meetings, serves on committees as requested, and assists with special projects.

Projects a courteous and professional demeanor.

Remains current with and adheres to all Jasper County After Hours Clinic policies, standards of conduct and all regulatory guidelines.

Compiles and maintains practice/clinic logs, records, reports, and stats, as assigned.

Maintains clean and orderly work area.

Performs other duties as assigned.