Receptionist - Inpatient

WellSpan Health; Waynesboro (Franklin County); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Comprehensive health benefits

Flexible spending and health savings

Retirement savings plan

Paid time off (PTO)

Short-term disability

Education assistance

DailyPay

Wellness and Wellbeing programs

Caregiver support via Wellthy

Childcare referral service via Wellthy

Job summary

WellSpan Health is seeking a friendly receptionist to greet patients and visitors and direct them to the correct offices. The role includes answering a multi-line phone system, routing calls, and assisting with basic data entry and office operations.

The ideal candidate will have excellent communication and interpersonal skills, plus a High School Diploma or GED and some administrative experience. This is a customer-focused support role within a busy health network.

Qualifications

• High School Diploma or GED required.
• Less than 1 year to 1 month experience preferred.
• 1 year related work experience preferred.
• Excellent communication and interpersonal skills.
• Basic computer skills required.

Responsibilities

• Greet patients and visitors and direct them to appropriate offices.
• Answer multiple-line phones and route calls to the right person.
• Enter and retrieve data using basic computer software.
• Assist with office operations and maintain records.

Skills

Excellent communication

Interpersonal skills

Customer service

Basic computer skills

Education

High School Diploma or GED

Job description

Job Description

Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

General Summary

Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

Shift

PRN, Varied Shifts, 645a-8p M-F and 730-1130 Saturday mornings

Responsibilities

Duties and Responsibilities

Essential Functions

• Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.
• Provides excellent customer service assistance.
• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Assists with office operations, special initiatives and projects as requested.
• Maintains appropriate records, reports, and files as required.
• IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.

Common Expectations

• Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.
• Participates in educational programs and inservice meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Sets a positive example of excellent service.
• Attends meetings as required.

Qualifications

QUALIFICATIONS

Minimum Education

• High School Diploma or GED Required

Work Experience

• Less than 1 year Up to 1 month experience. Required
• 1 year Related work experience. Preferred

Knowledge, Skills, And Abilities

• Excellent communications, interpersonal and customer relations skills.
• Basic computer skills.

Benefits Offered

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy