Receptionist - Nights

WellSpan Health; Mount Gretna (PA); On-site; USD 14,878,000 - 19,286,000; Part time

Benefits offered by this job

Health benefits

Retirement plan

PTO

Education assistance

DailyPay

Expanded Parental Leave

Job summary

WellSpan Health is seeking a part-time Night Receptionist at WellSpan Philhaven in Mt. Gretna, PA.

The role greets patients, vendors and visitors, directs them to the proper office or area, and operates a multi-line telephone to route calls. With 11pm–7am shifts (32 hours every two weeks), the receptionist provides outstanding customer service, enters data, supports office operations, and maintains records.

Qualifications

• Excellent communications, interpersonal and customer relations skills.
• Basic computer skills and data entry experience.
• Answer telephones, route calls and provide routine information.

Responsibilities

• Greets patients, vendors and visitors and directs them to the proper office/area.
• Operates a multi-line telephone and routes calls to appropriate personnel.
• Enters and retrieves data from established computer files using basic software.
• Provides outstanding customer service and maintains records and files.
• Supports office operations and special projects as requested.

Skills

Customer service

Communication skills

Basic computer skills

Education

High School Diploma or GED

Tools

None

Job description

Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

Job Description

Part-time, Nights

11pm-7am

32 hrs/2 weeks

Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

Responsibilities

Duties and Responsibilities

Essential Functions

• Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.
• Provides excellent customer service assistance.
• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Assists with office operations, special initiatives and projects as requested.
• Maintains appropriate records, reports, and files as required.
• IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.

Common Expectations

• Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.
• Participates in educational programs and inservice meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Sets a positive example of excellent service.
• Attends meetings as required.

Qualifications

QUALIFICATIONS

Minimum Education

• High School Diploma or GED Required

Work Experience

• Less than 1 year Up to 1 month experience. Required
• 1 year Related work experience. Preferred

Knowledge, Skills, And Abilities

• Excellent communications, interpersonal and customer relations skills.
• Basic computer skills.

Benefits Offered

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

About Us

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

About The Team

WellSpan Philhaven

Situated on more than 200 acres, WellSpan Philhaven’s main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus.

At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more.