Receptionist

WellSpan Health; Mount Gretna (PA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health is seeking a part-time evening front desk receptionist in Mt. Gretna, PA. The role involves greeting patients and visitors, directing them to the correct locations, and handling multi-line phone calls.

The position supports office operations and data entry in a busy healthcare setting. Requirements include a High School Diploma or GED and 1 year of related experience preferred; some roles require minimal prior experience.

Qualifications

• High School Diploma or GED required.
• 1 year related work experience preferred.
• Less than 1 year up to 1 month experience required.

Responsibilities

• Greets patients, vendors and visitors and directs them to the proper office or area.
• Answers telephones, routes callers, takes messages and provides routine information.
• Operates a multiple-line telephone system and routes calls to appropriate personnel or location.
• Performs data entry and retrieves data from established computer files using basic software applications.
• Assists with office operations, special initiatives and projects as requested.
• Maintains records, reports and files as required.
• If assigned to York and Gettysburg Hospital reception area, manages telegrams, flowers and other items and notifies appropriate personnel.

Skills

Communication

Interpersonal skills

Customer service

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

General Summary

Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

Job Description

Part-time, Evenings

3-11pm

40 hours/2 weeks

General Summary

Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

Responsibilities

Duties and Responsibilities

Essential Functions

• Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.
• Provides excellent customer service assistance.
• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Assists with office operations, special initiatives and projects as requested.
• Maintains appropriate records, reports, and files as required.
• IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.

Common Expectations

• Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.
• Participates in educational programs and inservice meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Sets a positive example of excellent service.
• Attends meetings as required.

Qualifications

QUALIFICATIONS

Minimum Education

• High School Diploma or GED Required

Work Experience

• Less than 1 year Up to 1 month experience. Required
• 1 year Related work experience. Preferred

Knowledge, Skills, And Abilities

• Excellent communications, interpersonal and customer relations skills.
• Basic computer skills.

Benefits Offered

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

About Us

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

About The Team

WellSpan Philhaven

Situated on more than 200 acres, WellSpan Philhaven’s main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus.

At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more.