Receptionist Imaging

Cass Regional Medical Center; Harrisonville (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Life insurance

Tuition reimbursement

Job summary

Cass Regional Medical Center in Harrisonville, MO is seeking a patient-centered receptionist to join our team. You will greet patients, answer phones, and support imaging workflow with accuracy and courtesy.

This role emphasizes HIPAA compliance, AIDET communication, and accurate order entry in our EHR system. Flexibility, organization, and a service mindset help ensure timely patient care and a positive first impression.

Qualifications

• Greet patients, families and visitors with courtesy.
• Provide high level of customer service using AIDET and empathy.
• Ensure HIPAA compliance in all PHI handling.

Responsibilities

• Greet every patient, family and visitor with a smile and professional demeanor.
• Answer phones within three rings and route calls appropriately.
• Review physician orders for accuracy and enter into EHR.
• Process CD and cloud requests timely and accurately.
• Maintain clean, organized front office workspace and collect necessary information.

Skills

Customer service

AIDET

HIPAA compliance

Phon e handling

Education

High school education

Tools

Ambulatory Meditech

Job description

Cass Regional Medical Center is seeking a patient centered, self-motivated receptionist to join our team in Harrisonville, MO. We are located just 20 minutes south of Kansas City on interstate 49. We are looking for an individual who is self-driven, flexible, resourceful, highly organized with a strong attention to detail to join our team.We are a 35-bed critical access facility with the latest technologies in Imaging. We are a level 3 Trauma Center and Stroke Center. We are accredited by the American College of Radiology in CT, MRI, US and NM.At Cass Regional, we believe in fostering a workplace where every role contributes to our mission of providing exceptional health care to our community. Your work, whether on the front lines or behind the scenes, has a profound impact. We offer:Competitive payBenefits eligibility at 20 hours per weekMedical, dental and vision coverageGenerous retirement benefits and PTOLife insuranceCareer advancement and continued educationTuition reimbursementScholarship opportunitiesSchedule:Monday and Tuesday - 0630-1800, must be flexible to cover additional vacancies Wednesday thru Friday and weekends in October.Primary Purpose: To assist in patient care by providing high-quality customer service accurately and efficiently. Under the direction of the Medical Imaging Director and Radiologist, greets patients and answering phones using AIDET, reviews physicians’ orders for validity and order entry accuracy. Completes cloud, CD and report requests timely. Works in accordance with JCAHO, state and other regulatory or accreditation agencies.Routine Decision Making: Communicates wait times professionally and timely, provides options to wait or reschedule. Maintains HIPAA compliance 100% of the time when sending PHI via the cloud, faxing or printing CD’s and reports.Essential Responsibilities and TasksGreets every patient, family and visitor with a smile.Provides high level of customer service using AIDET and Communicating Empathy strategies with every patient/customer 100% of the time. Makes patient satisfaction a top priority.Reviews physician order for accuracy, validity, lab necessity, call reports, STAT and CD requests prior to entering into the EHR.Obtains valid ICD10 codes when applicable to avoid ABN’s and denials.Provides patients with modality specific forms and reviews for accuracy.Accesses Ambulatory Meditech for continuum of care when necessary.Order supplies for front office.Distribute incoming and outgoing mail to appropriate staff.Folds and mails Mammography letters timely.Answer phones professionally and with a smile within three rings and uses correct greeting.Maintains a clean and organized work space.Uses correct medical terminology, spelling and grammar.Completes all requests for CD’s, cloud images and reports within 24 hours.Locates correct fax numbers on all fax backs and manually faxes reports to physicians’ offices as needed.Completes Request of Information for all PHI requests and validates patient ID prior to disclosing PHI.Submits completed ROI’s to HIMS monthly.Assist admitting with preparing schedules and Patient Passports for next day procedures.Education and Certification/ Registration Required for the Position: High school education.Required Knowledge: Patient satisfaction, medical terminology, knowledge of radiologic procedures, scheduling templates, insurance authorizations, to include ABN and registration functions.Required Skills and Ability: Good communication skills; ability to use a computer and fax machine efficiently. Problem solving and organizational skills.