Receptionist, Human Resources

The ARC of Union County Inc; Springfield (NJ); On-site; USD 36,000 - 52,000; Full time

Job summary

The Arc of Union County Inc. in Springfield, NJ is seeking an HR Receptionist who will be the first point of contact for visitors and staff. This role blends front-desk duties with essential HR administrative support and service excellence.

You will manage phones, messages, badges, and entrance procedures while assisting HR colleagues with events, surveys, and compliance tasks. Ideal candidates show empathy, strong communication, and organizational skills.

Qualifications

• High School Diploma or higher.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and general office machinery.
• Experience managing phone calls, messages, badges and entrance procedures.
• Capability to learn and run background screenings via state portals.

Responsibilities

• Serve as the primary face and voice of The Arc of Union County, for visitors, families, and staff.
• Provide high-level customer service and switchboard support to HR.
• Assist HR staff with healthcare fairs, exit surveys, agency engagement, and driver screenings.
• Adhere to state regulations and maintain compliance in HR workflows.

Skills

Customer service

Active listening

Emotional intelligence

Communication skills

Crisis de-escalation

Education

High School Diploma

Tools

Phone systems

Multi-line phone system

Visitor entry software

Database navigation

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Springfield, NJ, US

Summary

The Arc of Union County Inc. is a leading provider of person-centered services for individuals with intellectual and developmental disabilities. The organization operates a variety of programs and employs an average of 550 staff. The HR Receptionist plays a crucial role in demonstrating adherence to organizational norms and is a support and helpmeet to all staff as needed. The Receptionist & Human Resources Receptionist serves as the primary face and voice of The Arc of Union County, acting as the first point of contact for visitors, families, and stakeholders. This multi-faceted role combines high-level customer service and switchboard operations with vital administrative support for the Human Resources department. By assisting the HR Associate Executive Director, Chief of Staff, Generalist, Leave of Absence (LOA) Administrator, and Assistant Director of HR with critical workflows—including healthcare fairs, exit survey distributions, agency engagement initiatives, and compliance-driven driver screenings, the Receptionist & Human Resources Assistant directly strengthens the agency's operational efficiency, recruitment velocity, and employee retention goals. This professional must possess a highly specialized, multi-faceted skill set that balances administrative rigor with deep empathy, administrative adaptability, and strict adherence to stringent state regulations. At the core of this role is exceptional, culturally sensitive communication. The HR Receptionist is privileged to interact daily with a diverse ecosystem of individuals, including direct support professionals (DSPs), program managers, state auditors, family members, and job applicants with varying abilities. This requires high emotional intelligence and the ability to deploy active listening and crisis-de-escalation techniques.

Qualifications

• High School Diploma or higher level of education. Technical & Software Proficiency with Phone Systems and basic software applications to assist in managing phone calls, recording and sending messages, hands-on experience operating multi-line phone system and visitor entry software to create badges and to manage entrance into the agency.
• Must be proficient with Microsoft Office Suite (Word, Excel, Outlook) and general office machinery (scanners, copiers) and Database Navigation.
• Capability to learn and run background screenings via state-authorized online portals (e.g., NJ Motor Vehicle Commission system).

This position requires an employee to perform duties in indoor and/or outdoor settings where exposure to weather elements, dirt, and dust, unpleasant smells, and/or loud noises is possible, including occasional temperature fluctuations depending on the climate/season/weather. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EEO statement

The Arc of Union County is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against based on disability.

Employees who may encounter individuals served shall be subject to and comply with the requirements for random drug testing for controlled dangerous substances. Criminal history record background checks will be conducted at least once every two years for agency’s employees. Any employee who is required to undergo a criminal history record background check and refuses to consent to, or cooperate in, the securing of a criminal history record background check shall be immediately removed from the person’s position and the person's employment shall be terminated.