Receptionist - Hillsborough

Humane Society of Tampa Bay, Inc.; Tampa (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Humane Society of Tampa Bay, Inc. seeks a full-time client services assistant to serve as the first point of contact for callers and visitors at the Animal Hospital.

The role requires organizing, multi-tasking, and compassion while coordinating with veterinarians and technicians to support both clients and pets. Responsibilities include answering calls, scheduling appointments, checking in clients, and monitoring client flow from arrival to discharge.

Qualifications

• Must be well-organized and able to multi-task.
• Provide a liaison between client, vet technicians and veterinarians.
• Maintain a professional attitude at all times.
• Being attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated or disgruntled clients.
• Answer phone calls from clients.
• Schedule appointments and schedule procedures.
• Check-in clients.
• Monitor client flow from check-in to discharge.
• Monitor schedule and flow.
• Client call backs.
• Manage record requests between other hospitals and specialty practices.
• Other duties assigned by management.
• Must be able to lift 50lbs+.

Responsibilities

• Serve as initial contact for all callers and visitors to Animal Hospital.
• Handle check-ins and client flow from arrival to discharge.
• Answer phone calls and schedule appointments and procedures.
• Coordinate with vets and technicians to ensure smooth client experience.
• Maintain professional interactions with clients, pets, and staff.
• Manage inter-hospital record requests as needed.
• Perform other duties assigned by management.

Skills

Well-organized

Multi-tasking

Client liaison

Clear communication

Job description

Serves as initial contact for all callers and visitors to Animal Hospital at the Humane Society of Tampa Bay. This position is the first impression a current or potential client sees or hears. This is a full-time position (40 hrs a week)

DUTIES AND RESPONSIBILITIES:

• Must be well-organized and able to multi-task,
• Provide a liaison between client, vet technicians and veterinarians.
• Maintain a professional attitude at all times
• Being attentive to client and pet needs
• Identify and work compassionately with clients in various emotional states
• Work patiently with distressed, frustrated or disgruntled clients
• Answer phone calls from clients
• Schedule appointments and schedule procedures
• Check-in clients
• Monitor client flow from check-in to discharge
• Monitor schedule and flow
• Client call backs
• Manage record requests between other hospitals and specialty practices
• Other duties assigned by management.
• Must be able to lift 50lbs+
• Hourly Rate $15.00 (with possible increase of up to $3 more within first 9 months)
• Schedule includes working Saturdays
• Past experience working with animals preferred.
• We are not hiring for part-time this is a full-time opening.
• Please no phone calls.

  No staffing agencies

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.