Receptionist/Greeter

Montgomery County Intermediate Unit; Norristown (Montgomery County); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Federal student loan forgiveness

Paid time off

Job summary

The Montgomery County Intermediate Unit seeks a Receptionist/Greeter for the Office of Facilities and Operations in Norristown, PA. You will greet visitors, direct them to the appropriate office, answer and screen calls, and monitor the lobby with a welcoming attitude.

Located at the Main Building, 2 West Lafayette Street, Norristown, PA, the role is full-time, Monday–Friday, 7 hours daily, with annual days per schedule.

Qualifications

• No post-secondary degree required.
• 1–3 years of related experience.
• Bilingual Spanish/English strongly preferred.
• Original certificates of clearance from the State Police, Child Abuse Registry, and PDE FBI.

Responsibilities

• Greet visitors and project a welcoming attitude.
• Direct visitors to appropriate offices or personnel.
• Notify staff when visitors arrive for appointments and direct to meeting rooms.
• Answer and screen incoming calls and route to the correct person; monitor main voicemail.
• Maintain lobby safety and provide brochures and materials as needed.
• Maintain up-to-date telephone extension listings and assist with mail and packages.

Skills

Customer service

Bilingual Spanish/English

Organizational skills

Communication

Job description

A vacancy exists for a Receptionist/Greeter for the Montgomery County Intermediate Unit in the Office of Facilities and Operations. The Receptionist/Greeter greets visitors and directs them to the appropriate office/personnel; receives telephone calls and directs them to the appropriate personnel. This position is located at the MCIU's Main Building at 2 West Lafayette Street, Norristown, PA.

Qualifications

• No post-secondary degree required.
• Minimum of 1-3 years of related experience.
• Bilingual (Spanish/English) strongly preferred.
• Expertise (includes one or more of the following):
• Professional approach to their work that includes very strong customer service skills.
• Experience providing a high level of customer service.
• Excellent organizational skills.
• Ability to use technology to gain information and communicate with others.
• Original certificates of clearance from the State Police, Child Abuse Registry, and PDE FBI.

Essential Duties

• Position holder must have friendly and helpful personality and project welcoming attitude to project visitors.
• Serve as a receptionist and greet all persons entering the facility.
• Notify appropriate personnel when people arrive for appointments/meetings.
• Direct visitors to appropriate meeting rooms.
• Answer and screen incoming telephone calls and route call to appropriate person. Monitor main voicemail to ensure callers requests are responded to in a timely manner.
• In collaboration with security personnel, maintain a pleasant, safe and orderly atmosphere in the lobby area. Ensure that sufficient number of brochures, handouts, etc. are available in reception area.
• Maintain an up-to‑date listing of telephone extension numbers.
• Accept mail, sign for packages and then advise Support Services Facilitator and/or Warehouse Facilitator that mail and/or packages have arrived.
• Notify Facilities Technician of emergency situations. Contact ambulance, police and/or fire departments as necessary.
• Respond to requests for general information such as a list of IU Board members, a list of Superintendents.
• Assist Support Services staff with bulk mailings, collating, envelope stuffing, as time permits.
• Project a positive image of the IU and its programs and services.
• Serve as a back‑up to other staff members and help them with tasks when deadlines require.
• Perform other related duties as assigned by the Director/Supervisor of Facilities and Operations.

Location

The Montgomery County Intermediate Unit is located at 2 W. Lafayette St. Norristown, PA 19401.

Work Schedule

Monday – Friday, 7 hours/day, 12 months (260‑262 days/year); this position may include occasional evening hours and the schedule may be adjusted due to evening events

Salary

$22.53/hour – $26.50/hour (PS4)

About Us

The Montgomery County Intermediate Unit, a regional educational service agency, provides dynamic, visionary leadership and effective, efficient services for constituent school districts, schools and students.

Why Should You Apply?

• Health and wellness benefits, including medical, dental, prescription, vision, and life insurance.
• Tuition reimbursement.
• Eligibility for federal student loan forgiveness.
• Participation in PSERS (Public School Employees' Retirement System).
• Paid time off benefits.

The Montgomery County Intermediate Unit is an equal opportunity employer and does not discriminate in hiring on the basis of race, color, religious creed, national origin, sex, age, or disability.

Key Words

Reception

Security

Facilities

Administrative Support

Education

Special Education

School District

Montgomery County