Receptionist - Gilchrist - Evening Shift

Boston Medical Center; United States; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off

Free parking

Transit subsidy

Onsite fitness/wellness

Tuition assistance

Job summary

GBMC HealthCare is seeking a clerical assistant to greet visitors, answer phones, relay messages, and assist with mail and receptionist duties in the Gilchrist office. You will use OpenScape and EPIC to support care teams and maintain organized work areas.

The role requires a High School Diploma, strong MS Office skills, and excellent communication. Evening shifts and on-site work are involved, with comprehensive hospital-style benefits.

Qualifications

• Experience with patient-facing environments is preferred.
• Proficient in MS Office (Word, Outlook, Excel).
• Able to type tables and forms accurately.

Responsibilities

• Greet visitors and staff, determine needs and refer to appropriate department.
• Answer inquiries from visitors and staff, relay messages.
• Sort, process and distribute mail and packages; maintain mail room organization.
• Operate OpenScape Contact Center to handle calls and callbacks per HIPAA.

Skills

Customer service

Verbal communication

Typing tables & forms

Data analysis

EPIC

Microsoft Word/Outlook/Excel

Email scheduling (Outlook)

Education

High School Diploma

Tools

OpenScape Contact Center

EPIC

Job description

Under direct supervision and/or according to detailed instructions, policies and procedures, greets and receives visitors and Gilchrist employees and the general public and refers same to appropriate staff members or department. Utilizes the OpenScape Contact Center Client Desktop application to answer telephone and system callbacks. Take and relay messages. Receives mail, UPS, Fedex and other deliveries. Sorts and distributes mail and notifies staff of deliveries and assists in delivery of packages to employees. Stocks Office supplies and monitors copier/printer and mail machine supplies. Responsible for organization of mailroom. Shift: 3PM-10PM/3:30-10:30PM Education: High School Diploma Licensures/Certifications: Not Applicable Experience: Not Applicable

Skills

• Customer service experience utilizing a patient and cheerful disposition and willingness to assist visitors, patients & families, general public and all levels of the organization in person and via phone.
• Excellent verbal and written communication skills.
• Ability to type tables and forms
• Skill in data analysis and interpretation
• Experience with an electronic medical record (EPIC preferred)
• Excellent Microsoft Office: Word, Outlook & Excel
• Electronic E-mail and scheduling system (Outlook preferred)

Principal Duties and Responsibilities

• Greets visitors and Gilchrist employees to office. Determines nature of business and provides appropriate information, referring to appropriate staff members or department. Assists Office Assistant with distribution of items and/or packages to appropriate staff.
• Answers visitors' and employees' questions, based on knowledge of Gilchrist and department organization and policies, and notifies supervisor of difficult situations.
• Performs various related clerical duties including but not limited to: typing tables and forms; filing; opening, distributing and/or collecting mail; photocopying; scanning, maintaining logs of items such as deliveries or routine information received in the office; posting transactions and information into computer and performing simple routine calculations (addition and subtraction) such as totaling items in columns on logs.
• Utilizes the OpenScape Contact Center Client Desktop application to answer telephone and system callbacks. Take and relay messages. Provides approved information to callers and records and transmits messages based on HIPAA protocols.
• Utilizes EPIC as a resource to: o Identify Interdisciplinary Team providing care for persons cared for by Gilchrist, o Identify Health Care Decision Maker of persons cared for by Gilchrist o Provide appropriate team members of cards, letters and notes of gratitude received from families and friends of patients.
• Maintains work area and Mail Room in a clean and orderly condition.
• Other duties as assigned to assist other departments with clerical duties. Also assists with organization events, as needed.

All roles must demonstrate GBMC Values

• Respect I will treat everyone with courtesy. I will foster a healing environment. Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others’ needs, feelings, and capabilities
• Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. Meets and/or exceeds customer expectations Actively pursues learning and self-development Pays attention to detail; follows through
• Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time
• Teamwork I will be engaged and collaborative. I will keep people informed. Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others
• Ethical Behavior I will always act with honesty and integrity. I will protect the patient. Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
• Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time efficiently

Pay Range $17.13 - $21.69 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve.

GBMC has also been named “best place to work!” At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it’s personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal.

At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end‑of‑life care. We are more than just a hospice; we are a life‑affirming promise ensuring every moment is lived to its fullest.

Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self‑determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans.

What We Offer

• Competitive salary and generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre‑paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan