Program Assistant days

Boston Medical Center; Towson (MD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary & PTO

Free parking

Bus pass subsidy

Onsite fitness center

Tuition assistance

Health, dental & vision

Retirement plans

Job summary

GBMC HealthCare in Towson, MD seeks a detail-oriented administrative professional to support patient care operations under supervision. The role includes secretarial duties, data entry, answering calls, greeting visitors, and routing inquiries to the appropriate team members.

The position requires basic medical terminology, computer skills, proofreading, and accuracy in filing and recordkeeping. Evidence of one year of related experience is preferred to understand hospital policies and patient

Qualifications

• 1 year of related experience required to understand general office and patient care policies
• Filing systems, screening, directing visitors and calls
• Word processing and data entry experience

Responsibilities

• Provide secretarial support, prepare correspondence, and perform data entry
• Act as receptionist, answer calls, greet visitors, and direct to team members
• Respond to customer service requests from patients, families, payers, referral source, vendors
• Develop and maintain filing systems following program protocols
• Coordinate new patient referrals and related paperwork

Skills

Medical terminology

Computer skills

Proofreading

Typing

Multitasking

Tools

Word processing

Data entry

Job description

Under direct supervision, varied secretarial and administrative duties, which support the delivery of patient care needs while maintaining compliance with all regulatory agencies and program policies. Education: None Licensures/Certifications: Not Applicable Experience: 1 year of related experience required in order to demonstrate understanding of general office and patient care policies, programs, filing systems, screening, directing visitors and calls. Word processing and data entry experience.

Skills:

• Basic knowledge of medical terminology beneficial.
• Skill in using computers and a variety of personal productivity applications.
• Ability to read and write to proof read and edit routine correspondence and forms.
• Ability to type routine correspondence and data enter information into the computer timely and accurately.
• Ability to prioritize position duties and responsibilities as well as attend to multiple demands and requests simultaneously and assess situations and act accordingly.

Principal Duties and Responsibilities:

• Provides secretarial support, prepares correspondence and reports and performs data entry as assigned.
• Acts as receptionist for the assigned area, answers incoming calls and directs them to the appropriate team member. Greets visitors, patients and employees and assists as appropriate.
• Responds to customer service requests regarding patients, families, payers, referral source, vendors, etc.
• Develops and maintains record keeping and filing systems following program protocols.
• Coordinates new patient referrals and associated paperwork.

All roles must demonstrate GBMC Values: Respect I will treat everyone with courtesy. I will foster a healing environment. Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others’ needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. Meets and/or exceeds customer expectations Actively pursues learning and self-development Pays attention to detail; follows through Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time Teamwork I will be engaged and collaborative. I will keep people informed. Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and integrity. I will protect the patient. Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time efficiently

Pay Range $17.30 - $25.11 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!” At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal. At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest. Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to its fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans.

What We Offer

• Competitive salary and generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan