Receptionist: Full-Time

United Way of Greenville County; Searcy (AR); On-site; USD 31,000 - 42,000; Full time

Job summary

PrimeCARE is seeking a friendly medical receptionist for an on-site clinic in Arkansas. You will manage phones, scheduling, and payments, and perform data entry into the EMR while maintaining HIPAA standards.

Requirements include a high school diploma, good English, organization, and basic MS Office skills. Must be able to work evenings and weekends periodically and collaborate with clinic staff to ensure smooth patient flow.

Qualifications

• High school diploma or equivalent required.
• Strong English reading, writing and grammar.
• Experience with data entry and basic office software.

Responsibilities

• Answer phones and forward calls or messages.
• Collect and record patient information and update records as needed.
• Proficiently transfer data entry into the EMR.
• Operate basic office equipment and manage payments from patients.
• Maintain lobby and waiting areas; ensure HIPAA compliance.

Skills

English proficiency

Organization

Patient data entry

Communication

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

EMR data entry

Job description

Job Description

Advertised Job Type: Permanent - Full-time regular employment

Work Type: On Site

Responsibilities

Job-Specific Duties

• Sort and distribute incoming mail and faxes
• Answer phones in a friendly manner, forward calls or messages to the appropriate recipient
• Collect and record patient information, ensure patient data is correct, and update information as necessary
• Proficiently transfer data entry into the EMR
• Operate computer, telephone, scanner, printer/copy/fax machine, and other office machinery
• Access patient health insurance benefits
• Maintain the lobby and patient waiting area(s), cleaning regularly if needed
• Take patient payments
• Respond to Podium messages in a kind and timely manner
• Reach out to team members in regard to unanswered TE's/Podium messages
• Document balances, insurance benefits, and appropriate copay/ded/coin amount into the billing notes
• Manage personal cash drawer for patient payments keeping accurate records and performing cash drawer closing duties as required
• Maintain compliance with HIPAA/OSHA rules and regulations; completing annual training in a timely manner
• Set others up for Success, inspire others, innovate
• Anticipate, listen and respond to customer needs in a courteous, tactful, manner
• Follow up and provide feedback in a timely and respectful manner
• Demonstrate conservation and responsible use of resources; treat property with respect
• Maintain composure, great attitude, and moral integrity under pressure
• Communicate effectively and work cooperatively with team members, vendors, and patients
• Present a positive image of PCMC through professional appearance and behavior
• Other duties as needed or required

Requirements

• High school diploma or equivalent
• Ability to read, write, and speak English according to proper grammar rules
• Patience, sound judgment, and discretion in dealing with confidential information
• Organization and multitasking skills
• Experience with computer data entry
• General knowledge of MS Office
• Familiarity with basic money handling, proven proficiency with personal finances (credit check required)
• FT: Work a minimum of 30 hours per week, up to 40 or above, depending on clinic needs.
• PT: Work up to a maximum of 30 hours per week.
• Expect to work some evenings every week (up to three 12-hour shifts) and approximately two full weekends per month.

Preferred

• Knowledge of EHR systems
• Experience as a medical receptionist or similar position
• Knowledge of medical terminology, regulations, and medical office procedures

Working Conditions & Physical Requirements

• High-traffic work area, high level of patient and employee interaction
• Quiet to moderate noise levels from electronic/machine, telephone, and vocal noise
• Limited to moderate risk of occupational exposure to blood-borne pathogens and other potentially infectious materials
• Very occasional exposure to moving mechanical parts (i.e., fax machine toner cartridge replacement, etc.)
• Employee will be required to speak to and listen to others
• Employees will be required to process, remember, and comply with changes in processes and protocols with or without warning
• Majority of time may be spent sitting in front of a computer, using hands and fingers to perform job tasks; some reaching is required; many job functions require repetitive motion
• Vision abilities required to perform this job include close vision and peripheral vision
• Employees will rarely be asked to lift anything above 25lbs
• Attendance will be required at staff meetings on a monthly basis outside of regular working hours (generally, early morning)
• Travel may occasionally be required to attend meetings or to cover for teammates at other locations (generally, at other PrimeCARE clinic locations)
• Employees are strongly encouraged to attend non-mandatory company events for marketing and team-building.
• Reasonable accommodations may be made to enable people with disabilities to perform the job's essential functions.

This job has no supervisory responsibilities. Employees in this position will report to the department Manager. Supervision is minimal to moderate and employees are expected to help each other comply with policies and procedures.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position, but rather a way for the employee to take initiative as part of the PrimeCARE team. All PrimeCARE employees are expected to help his/her co-workers in creating a balanced and servant-hearted working environment.