Receptionist - Full Time

Trinity Health; Iowa; On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Trinity Health is seeking a Clinic Receptionist to greet patients and manage front desk operations in a day-shift, full-time capacity. Responsibilities include scheduling, checking in patients, collecting copays, and entering demographic and insurance details into the EHR across multiple systems.

The ideal candidate will demonstrate strong interpersonal skills, professionalism, and a commitment to Trinity Health's mission and values, with a focus on patient-centered care and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for Healthcare Provider certified or obtained within three months of hire.
• Proof of completion of Mandatory Reporter abuse training within three months of hire.
• Ability to read, write and understand English and communicate effectively with patients, visitors, and colleagues.
• Must maintain confidentiality and demonstrate honesty, integrity, and caring.

Responsibilities

• Greet patients and visitors professionally.
• Manage front desk responsibilities and patient flow; schedule appointments.
• Answer phone calls and direct them appropriately.
• Obtain and verify patient and insurance information; collect copays and deductibles.
• Enter demographics, insurance data, and other information into the EHR and related systems.
• Copy/scan patient-related documents into the EMR.
• Ensure efficient admitting processes in compliance with clinic policies.

Skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Job Title:

Clinic Receptionist

Job Description Summary:

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time

40 hours/week

Job Duties:

• Knows, understands, incorporates,anddemonstratestheTrinity Health Mission, Vision, and Values in behaviors, practices, anddecisions.

• Performspatientcheck-in at the time of visit and completesallstepsnecessaryto ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.

• Answer phone calls and direct them appropriately.

• Schedule appointments according to office guidelines.

• Obtainaccuratepatientand insurance information, collecting copays (TOS) and deductible amounts.

• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

• High school diploma orequivalentrequired.

• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.

• Mustmaintainahigh degree of confidentiality when dealing with patient information.

• Mustpossessapersonal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System’scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.