Receptionist - Pediatric Urgent Care - PRN

Trinity Health; Laurel (IA); On-site; USD 19,000 - 25,000; Part time

Job summary

Trinity Health is seeking a Clinic Receptionist to greet patients and visitors and manage front desk operations. The role includes scheduling appointments, verifying insurance, collecting payments, and entering demographics into the EHR, while upholding Trinity Health's mission and values.

The position is part-time with day shift hours. PRN scheduling will be needed to cover gaps, and a high school diploma is required to start with BLS certification within three months.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) certified or obtained within three months of hire.
• Must read, write and understand English and communicate effectively with patients and colleagues.
• Maintain confidentiality of patient information.
• Demonstrates Trinity Health mission and values in behavior.

Responsibilities

• Greet patients and welcome visitors; manage front desk and patient flow.
• Check-in patients and ensure admitting process complies with policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments per office guidelines.
• Obtain patient and insurance information and collect copays/deductibles.
• Copy/scan patient access related materials into the EHR.

Skills

Interpersonal skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Employment Type:

Part time

Shift:

Day Shift

Description:

Job Title:

Clinic Receptionist

Job Description Summary:

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

PRN - Scheduled as needed

Job Duties:

• Knows, understands, incorporates,anddemonstratestheTrinity Health Mission, Vision, and Values in behaviors, practices, anddecisions.
• Performspatientcheck-in at the time of visit and completesallstepsnecessaryto ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatientand insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

• High school diploma orequivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintainahigh degree of confidentiality when dealing with patient information.
• Mustpossessapersonal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System’scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.