Receptionist & Front Desk Specialist — Flexible Schedule

Scottrichardsonagency; Ames (IA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Scott Richardson Agency in Ames, IA seeks a friendly Receptionist to greet clients, manage calls and schedule appointments. This role offers training, growth opportunities, and collaboration with a State Farm agent team.

You will handle inquiries, maintain records, and support sales conversations while delivering excellent customer service in a busy insurance office.

The position includes a competitive salary, 401(k) matching, PTO, and flexible scheduling to support work-life balance.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational multitasking

Sales conversations

Basic computer skills

Job description

Scott Richardson Agency in Ames, IA seeks a friendly Receptionist to greet clients, manage calls and schedule appointments. This role offers training, growth opportunities, and collaboration with a State Farm agent team.

You will handle inquiries, maintain records, and support sales conversations while delivering excellent customer service in a busy insurance office.

The position includes a competitive salary, 401(k) matching, PTO, and flexible scheduling to support work-life balance.